OVERLAKE TERRACE

My father has lived in memory care for years now. When Rebecca Patrick was hired as Director of Memory Care, there were great changes that both my brother and I appreciated. Ms. Patrick really cares about the residents and feels at home with the elderly. It was wonderful to see new various activities taking place in memory care. I think the visits with dogs have been a tremendous hit with the residents and the staff. Some residents see engaged and happy to pet the dogs. Glad that is an ongoing event now, along with other activities. Memory care was remodeled and painted maybe a two years ago and it looks great. Like the colors downstairs better than the rest of the place.

We have moved my mother-in-law into Overlake Terrace memory care center earlier this year. Our transition to this level of care came as an emergency situation and we were so lucky and grateful to have been directed to this facility. We had staff working on our case immediately and moved the process along at a quick pace to get the transfer of care in a gentle but well-coordinated effort. Her care has been exemplary, and staff has been kind and gracious in their care. The program director obviously loves her job and works hard at creating a nurturing, stimulating environment for the clients that she serves. As a family member, our communication has been great with all the staff

It is difficult to give an entirely positive review for a place such as this because the expectations that I have for them to take care of my loved one are so high. We all would like these places to take care of our loved ones as we would, but care facilities are staffed with employees doing a job, rather than our own family members. Rebecca, the Memory Care Director, is an exception to the norm. She consistently goes above and beyond to take care of the residents. She has a very hands on approach and it is obvious she cares a great deal about the work she does. She is approachable, listens to concerns and most importantly truly hears those concerns and takes action immediately. The members of her care staff are kind, supportive and incredibly patient with the residents.

On behalf of a current resident's family - My mother has been living at Overlake Terrace Senior Living for almost a year now. She has severe memory loss, dementia, and needs a lot of care. Overlake Terrace Memory Care is providing the excellent care that my mother needs and deserves. I know from experience as Mom has previously been in two memory care facilities. It’s a comfort to me that all the staff, from the Memory Care director Rebecca, the Life Enrichment Director Livy, and all the attendants, genuinely care for the residents as if they were family. On top of being well tended to, residents are engaged in daily activities that make a difference in their lives. I can see it in the improvement of my mother’s general disposition since she has lived at Overlake Terrace Memory Care.

Since my dad moved to memory care several years ago, he has been cared for in a consistently good way. He has required more care as his Alzheimer’s progressed and the staff has been up to the task. I appreciate all their efforts to care for him.