Bickford of Tinley Park

On Monday June 1, 2020, my Aunt Christine Burns arrived at Bickford sweetly received by Vanessa. It was at the very beginning of the COVID epidemic and I was not allowed to enter Bickford to see her comfortably situated in her room. When family and loved ones were able to visit, Bickford presented as a warm and well kept facility and I felt at ease that my Aunt was in a good place. Over the years, I developed a great appreciation for caregivers. IT IS A HARD JOB! My Aunt had a proclivity for warmed milk & juice and the Bickford staff catered to that need. She was stubborn all the way to the end, could be frustrating and perhaps brought out the worst in a staff member whose nerves were frayed due to the weight of taking care of every need for multiple seniors. All that to say, Bickford is not a perfect place. There are staff members who are passionate & compassionate. It shows in the tenderness of their care. If I'm being honest, there are also some who do just enough in order to get through a shift. The latter overwhelms those who provide diligent support. Bickford needs to fix that in order to maintain good workers & prevent the diminution of our loved ones care. So yes, while Bickford is not perfect, for my Aunt; it was. Why? Because my Aunt was LOVED while there! Seeing and feeling that, I made it a point to be professional when addressing any complaints and more importantly; I treated the staff with respect and kindness. I often told them "thank you, I appreciate you, I love you!" so that they would see there was someone who cared about them as they were giving care to our loved ones. Food for thought families and friends... My Aunt started her transition on September 8, 2025. During her transition period, the stream of staff members who gave her hugs and kisses and talked in her ear, has left me with a wonderful and cherished memory. As I grieve my Aunt's passing, I would be remiss if I did not speak loudly the names of CNAs Marcy, Randy, Janis, Toya, Tyra, Charry, Christina & Dalia for their tireless care, nurses Travita, Kia, Beverly, Josie, & Tommy for being the watchdogs they are as well as Executive Director Dawn, Wellness Director Eve and Life Enrichment Director, Rene. If your name is not mentioned, please do not take it as a slight. If you gave care to my Aunt, I give you a huge "THANKS!". On September 14, 2025, my beloved "Aunt Juanita" arrived safely on the doorstep of the Room that was custom made for her, after a 106 year plus, journey. Just as Bickford was perfect for her, her final journey was perfect. She was clean, made comfortable, free pain of pain and peaceful. What a gift! Bickford, keep striving for that "HigherPath". Your staff will get you there if you truly invest in their well-being and stability.

Where do I begin? I can feel finally sleep knowing my dad’s in a great community. Actually, community is the perfect word as everyone cares so much! From Dawn, the Executive Director, to Meredith, the Patient Advocate, to Rene, the Activity Coordinator, to the nurses, chefs, CNAs and even the guest ambassador dogs, Lola and Archie, everyone looks out for my loved one. If my LO isn’t around for the ice cream social, Toya, one of the CNAs seeks him out! Every staff member is hands on!!! Plus, it’s beautiful!!! It’s truly like a family !!! So blessed to have my dad here!

My mother has lived at Bickford for more than a year. She has had some challenging medical problems. The staff has been very patient and helpful. She loves all the activities and told me the other day that she is content living here.

I honestly never thought I would have to write a review like this for a place that charges almost 5 figures a month for high quality care. Our entire experience since day one was the worst one. We paid extra to get our family member’s clothes done and that never happened. He managed to left the facility in 3 different occasions, getting injured during the last one. We witness and recorded how a nurse screamed at him to go back to bed when he didn’t even had dinner served, and we were lied to our faces in numerous occasions. We are honestly heart broken that our loved one was neglected and mistreated by a company that clearly relies on false advertisement to inflate their revenue. Please do your yourself and your family a favor and stay as far away from this place as possible.

My mother was a resident at Bickford of Tinley Park for almost a year before she joined my dad in the next world and as a family we could not have made a better choice. Mom was living at home with a caregiver before moving to Bickford and her only regret was that she didn't move there sooner! The staff is courteous, kind, knowledgeable and caring. No one could ask more of them. The facilities themselves are outstanding. They are clean, decorative, well maintained and provide all that anyone would need and want. One feels as though they are at posh hotel. If you have a family member who requires assisted living I would not hesitate to have them live at Bickford. You will be given great piece of mind!