SUNRISE ASSISTED LIVING OF WOODLAND HILLS

Ivy Park Woodland Hills has an amazing care and executive staff who pride themselves on being there 100% for the residents. From the dining room culinary experience to the exercise program to the daily care routines and assistance-this community works together to provide an excellent living experience. The staff are very kind and courteous and respectful of each individual.

Love the atmosphere and the warmth of the staff, it is so calm and relaxing; the lounge music is an awesome touch. The food is outstanding. I highly recommend the homemade cookies. The amenities are top notch the rooms are beautiful and so spacious. Highly recommend!

Beautiful Facility, Amazing Caregivers… but the Worst Management Ever If you’re looking at The Ivy, BE AWARE: while the caregivers here are truly wonderful, the management is another story entirely. When my mom moved in, we were impressed by the nice facility and the kind, patient, and attentive caregivers — especially Nurse Diana, Christina, and Luz. They went above and beyond to make sure my mom was cared for, often texting me personally to check in after each of her falls. Their compassion is the only reason I can say anything positive about this place. Unfortunately, the management — particularly the director, Terri — is the exact opposite. They bring you in with promises of excellent care and transparency, but as soon as the opportunity arises, they nickel-and-dime you for everything. In less than a year, my mom’s monthly fees literally doubled, reaching over $12,000. During her time there, my mom fell three times, breaking four bones, which led to three hospital visits and months in rehab. When she finally returned, the care charges were so inflated that she could no longer afford to stay. And not once — not a single time — did the director ever call to check up on my mom after her falls or hospitalizations. She relied entirely on what others told her, showing no personal concern for my mother’s well-being. Billing was a nightmare — months of unanswered calls, emails, and texts. Terri wouldn’t provide an itemized bill, and it wasn’t until we refused to pay without clarification that she finally responded. Even reaching out to the corporate team went nowhere; their only reply was that Terri would contact me (which she didn’t for months). To make matters worse, I received almost daily calls from them with “concerns,” and each time I saw their number on my phone, I felt a pit in my stomach. Isn’t that what we’re paying them to manage? Instead, it felt like they were constantly shifting problems back onto me. For The Ivy, it’s painfully clear — it’s all about money, not people. The caregivers deserve the highest praise, but the management’s behavior is inhumane and unprofessional. If you’re considering this facility, know that while your loved one may be in good hands with the care staff, the administration will drain your wallet and your patience. Now that my mom is in a board-and-care home, we get the same (if not better) level of care for half the price — with no stress and no games.

I have lived here for 15 months and am so pleased that my daughter suggested Sunrise of Woodland Hills for my new home when I was living out of the area. It was a very difficult move as my friends are a 2 hour drive and I was truly scared. Management has always made themselves available to just sit and chat or to discuss any concerns I might have. The caregivers, dining staff and receptionists have gone out of their way to make me comfortable and cared for ( my sweet dog Dexter loves all the attention and treats from staff as well). Most importantly, to me, was the welcoming I received when I moved here from the residents who are now my friends. Thanks to my daughter I’m happy living in a safe, well cared for assisted living at Sunrise of Woodland Hills.

My Father has been a resident of Ivy Park/Sunrise for nearly 3 years. The staff there has become a part of our family. They are kind and compassionate, not only thinking of my father's needs but also conscious of what me and my brother need from them. They are communicative and available. My father's safety is never in question. We know he is in good hands. We are grateful for all of his special caregivers. They have helped transition our dad to the new phase of his life seamlessly.