CASCADE HEALTH SOLUTIONS

My family is so impressed with the professional services my mom is receiving from Cascade Health Hospice Care. They get it done! And in a friendly and competent manner. I cannot recommend their services enough. Thank you so much, Cascade Health, for taking such good care of my mom.

First time visit today for an occupational physical, and it was a positive experience. The Cascade employees from check-in to nurses were all welcoming and kind. Their process is fairly straightforward and they seem to have a pretty good system here. I paid at check-in (no cash). The appointment took about an hour, which I felt was reasonable considering the other patients. I felt as if the physician conducting the exam really took the time to ask the questions they needed to better understand my health history. They took me seriously and treated me with dignity and respect. I'd highly recommend them for work-related stuff!

The billing department was extremely unprofessional. Despite over a dozen calls and four requests to speak with a manager, my concerns were never addressed. I was never able to talk to a manager, even though I was assured a phone call and email from them. As a patient with more than 40 appointments in the past year, I expected better communication and respect. While the reception staff were kind and my doctor provided excellent care, the billing department was a consistent source of frustration at the end of my time there, and I will be addressing the aggressive voicemail and unprofessional handling I experienced through the proper channels. For this specific reason, I would advise others to avoid this company. I believe there is honor in working with businesses that lead with honesty and communication, and that take responsibility when errors occur. We are all human, and mistakes happen, but professionalism means being willing to acknowledge them and make things right. Unfortunately, that was not my experience here.

Gina was amazing! She’s always so sweet and helpful and willing to go above and beyond to assist patients. Thank you!

Walked in for a drug screen for my employer and it was such an easy process! In and out in 15 minutes. Staff were kind, respectful, and made me feel comfortable.