ACCURATE HOME CARE

Horrible company! Does not care for your family at all!! Monet has horrible bed side manner and no communication or clarification on anything! They will drop you if you require them to do anything over the bare minimum! Also!!!! And a big also!!! They are liars! They said 2 of their employees got injured with my husband and are out on workman’s comp! I have cameras and it never happened! DO NOT TRUST! As soon as I complained they were immediately trying to drop us! And the first chance they got they dropped us! And why did they drop us you ask? They contacts my husbands primary and talked him into saying he isn’t safe at home! But have no evidence or will not tell us how he isn’t safe? Shady! Shady shady!! Please if you love your family do not trust this company!!

I hired accurate home care over 12 years ago for my child and have weathered through with them because I believe in their motto and care they have provided my child. The new CEO has been very open to communicate anytime I have contacted him. The communication with the staff has greatly improved and I have hope it will continue. I believe in the people who are involved in making Accurate a caring and quality home health service for those who need it. The nurses are amazing and hard working along with the rest of the staffers at Accurate. I will continue to support their growth and endure their growing pains with them as Accurate continues to grow and develop.

This review is for the St.Cloud office. Wish I could give less then a star. We started with Accurate for a mental health behavioral aid, another aid and a inhome family therapist. When we first met with them they were unaware we wanted the therapist but once we told them then they said they would make sure to call us about it. About a week or 2 I called them and they had no idea we wanted one but were going to get us one. About a week or 2 latter I called and got the same story again. It must have taken at least 1 1/2 months to get the therapist. There was two different times 2 different workers had to cancel one day and the story the company gave us for them canceling was completely different then the story we got from the worker. So we were lied to. Another worker canceled more then she showed up so we told the company we did not want her anymore. So they got someone to replace her. While working with the company we had 2 different people that we worked with leave the company. Our son really liked both of these people. The last one that left the company was basically the only reason we had stayed with the company. This company kept giving us so many problems and I made it very clear that we liked one of the workers and she was the only reason we stayed with them. Well like I said we fired one of the people from working with us. Got a replacement and she was pretty nice. Then a month down the road out of nowhere the old one shows up. I flat out told her that we did not want to work with her anymore and I had no idea why she was here. That was the last straw. Since our favorite worker had left the company we saw our chance and ran from the company as fast as we could. Oh and one of the family therapists just did not show up for an appointment. Turns out they laid her off along with like 15 other people and did not even bother telling us. Stay away from this place! In about a week we are starting with Nystrom and associates. I can not say they will be better, but I am very confident that can not be worse.

Nurses do not take care of their patients well. They never call PCP when they should for life threatening symptoms. Show up then leave. They only want your money.

Asked them to staff my son. They came out qualified my son for 24/day. I was very relieved to get the help we desperately needed. Two months passed. Still no staffing. Finally got an interview from someone who wanted one 16 hour day a week. Ok I guess we can do that. Then called saying she decided to go with another family. It's ok. I get it. THEN get a call. She changed her mind she wanted to work with us. Umm what?!?! We decided to go the cac waiver and hire our own support staff. Only to call them for their assessment to be emailed to us. They got surly and said "well we never did an assessment only a qualification" I asked for that to be sent. Again the customer service rep got snippy with me said she'd have it by the end of the day. I told her that wasn't acceptable. I requested it last week. It's not that hard to RESEND OVER WHAT YOU DID! She said "fine but your county is going to need more. SOOO did they ever qualify him. I'll never know. I'm not holding my breath on if this is what we need. But I'm glad we never started really working with them.