VANURA HOME HEALTH SERVICES

I recently had the privilege of utilizing Vanura Home Health Services for the care of my elderly parent, and I cannot speak highly enough about their outstanding services. From the very beginning, Vanura demonstrated a level of professionalism, compassion, and expertise that surpassed all my expectations. One of the most impressive aspects of Vanura is their team of dedicated caregivers. Every member of their staff, from nurses to aides, displayed a genuine commitment to providing the highest quality of care. They were not only well-trained professionals but also incredibly kind and patient individuals who treated my parent with utmost respect and dignity. Their expertise in managing complex medical conditions and ensuring daily needs were met was truly commendable. Vanura's attention to detail was evident throughout the entire care process. The staff took the time to thoroughly assess my parent's unique requirements and designed a personalized care plan tailored to their specific needs. They ensured that all aspects of their health and well-being were taken into consideration, addressing both medical and non-medical aspects of care. Communication with the Vanura team was flawless. They kept me well-informed about my parent's progress and any changes in their condition. Whenever I had questions or concerns, the staff was readily available and responsive, providing prompt and accurate information. This level of communication and transparency greatly reassured me, and I felt confident that my parent was in capable hands. Moreover, Vanura's commitment to maintaining a safe and comfortable living environment was remarkable. They ensured that the home was hazard-free, provided assistance with mobility and personal care, and even offered companionship to combat any feelings of loneliness or isolation. It was evident that their goal was not only to address my parent's physical needs but also to promote their emotional well-being and overall quality of life. Another noteworthy aspect of Vanura's service was their flexibility and adaptability. They were accommodating when it came to adjusting schedules and services based on my parent's evolving needs. This flexibility made it possible for us to maintain continuity of care and ensured that my parent received support whenever required. In conclusion, Vanura Home Health Services exceeded all my expectations. Their exceptional care, compassion, and professionalism set them apart from other home health service providers. I highly recommend Vanura to anyone seeking reliable, comprehensive, and person-centered care for their loved ones. Their commitment to improving the lives of those in their care is truly remarkable, and I am immensely grateful for their invaluable support.

I found this home health company not only a concern but a disgrace to all home health companies. Their nurses are incompetent and unprofessional. They have no respect for you as a patient or your home, they will just show up whenever they please. Their on call nurse for the phone line is extremely rude and passive. They will show up several hours late after giving you a 3-4 hour estimate of when they'll show up....well that's if you're lucky enough that they'll even show up for your scheduled day. Also if you do infusions please be careful, they will run your line on open to finish in 45 minutes when my doctor ordered it to be administered over 2 hours. One nurse that came to my house didn't know how to properly start an IV and talked down to me the entire time. They never read my case file, as each nurse would look at me and turn their head questioning if I was the patient....then saying "oh wow, you're so young" when my case file obviously states my age. They would send a nurse to come over after they had just worked a 12 hour shift somewhere else. This nurse had asked to come in the morning after he got off from his second job. They only want to come when convenient whether that be to make some money driving on the way home throwing a shirt over their other work shirt with an ID badge on after their 12 hour shift or tell me they'll only be able to have me on their schedule if agree for them to come those 2 days after their other job.

If your going through a treatment process that requires admitting and discharge and not just a one time thing from these folks, stay away. My husband had them for picc line care and all was well until he got admitted to the hospital and discharged needing care again. Insurance approved it and Vanura chose to deny him for no reason other than they didn't want to take him back. Called on the phone to try and get to the bottom of it and office staff was beyond rude, unhelpful and you can talk to 2 different people and they say different things without communicating to each other. The 2 nurses we had were nice but if you have to deal with their office staff stay clear, bad attitudes and no help when you need it. Would give no stars but the nurses were nice like I said so that's what got them 2.

My LVN was wonderful. She was very caring and listened intently to any questions I asked. She gave me straight and honest answers. Vanura' s representative called me to follow up on my progress right away. I would definitely recommend Vanura to anyone. Thank you again for your services.

I love how Kirinda has always been there to help me with anything and everything I've needed help with also my nurses and PT and OT