SENIOR HELPERS

Senior Helpers of Reno has been assisting seniors in Reno, Sparks and outlying areas since 2009. We provide our clients with compassionate assistance and care so they can remain living in the home they love with support they need. Senior Helpers of Reno prides ourselves in delivering only excellent, compassionate care to all our clients. We strive to provide exemplary customer service to all our clients and their families. We make clear to each and every client that we are a guest in his or her home. We are not there to take away any of their independence, they’re the boss! We are there to do things the way they would like them done. To ensure that each home care client and their family receives the time and attention that they deserve, Senior Helpers of Reno’s owner Fran Graves meets with each family to explain our services, answer any questions, learn about their care needs and gets to know each home care client on a more intimate level. Getting to know each client is the key to matching them with a caregiver they will enjoy and feel comfortable inviting into their home. With every client this important procedure is followed. Whether a client needs help with just housekeeping or needs around the clock bedbound care, she takes special care to get to know each individual client. After meeting with a new client, Fran develops an individual care plan focused on each home care client’s particular needs and requests and then shares it with her internal team. At that time, after careful consideration of a client’s needs and personality, they are matched with a member of our caregiving team. Careful review of the care plan is done with the caregiver before the first day of a new assignment. Each caregiver is introduced to our new client at their first visit. The ongoing support we offer our home care clients and their families ensures that our client’s needs are always addressed promptly and that care plans and schedules are adjusted immediately to address any changes in our client’s health and abilities. Families can rest assured that Senior Helpers of Reno is ready to be part of your care team providing your loved one the quality care you want for them and the support the family needs knowing that your loved one is being cared for by a well-trained compassionate professional caregiver.