Max Care Home Health Services, Inc.

You reach out to a home agency for help and assistance, not to add headache and stress—which is all we received from this agency. They have shown repeated negligence and disorganization. We experienced multiple last-minute cancellations (sometimes without any caregiver being informed), we were forced to take a specific number of caregiver hours per week even though the insurance clearly stated that our hours are monthly and can be used any week as needed—my work schedule changes and based on that a caregiver is required, and sometimes hours cannot be forced if we are out of town during a specific month. In addition, we were pressured to accept nursing services we had already declined. They also made my husband sign forms with unchecked options and never gave us copies, leaving them free to add any services without our consent. Their physical therapist was unprepared, unqualified, and unprofessional; her whole concern during the first visit was to know my husband’s work before his condition and not just my work but even my title! She failed to provide proper care or an individualized plan. A home care agency should prioritize compassion and professionalism, but unfortunately, this agency has failed on all counts. Instead, this agency prioritizes business that is done in an unprofessional manner. I strongly advise families to look elsewhere for reliable, respectful, and competent care.

I have recently started using Max Care for my transportation needs to and from the hospital appointments. Aj made the process very easy for me to get all the appointments scheduled. It’s been a great experience for me using them. Everyone from the office and/or the drivers are amazing. Professional, friendly, knowledgeable service. Their vehicles awesome!!

Max Care Transportation is excellent... safe and friendly drivers, reliable, and clean van. I have scheduled several rides and highly recommend Max Care Transportation

I'm very happy with the service and my aide makes me feel so comfortable!

We needed some additional help for my grandma a few hours a week. I worked with Monica in the office from the beginning who was amazing and continued to be amazing throughout the time we had services. She was super responsive and compassionate. She matched my grandma with Margarita and my grandma thought she was wonderful. Margarita went above and beyond and made my grandma and my family very happy. We did not spend a lot of money with the agency since my grandma only needed 1 visit/week and my grandma went into hospice only after a few visits with Margarita. Based on the way we were treated though, you would never know that and you would think we were a high end client. For anyone who needs home care services, look no further. Max Care Home Health Services is the way to go.