PRUITTHEALTH - AUGUSTA HILLS

My father was admitted to Pruitt being immobile and having dementia. His room was changed 5 times in 15 days and family was not notified prior to. He was totally confused and had no idea where he was supposed to be. Within in 10 days of his admission he called me saying that his bottom hurt. I told him to call the nurse as I live 4 hours away. 2 days later i came to the facility and he was sitting in bed. He asked me to wheel him to the bathroom. When i lifted him up i found that his white comforter was brown. It was feces. His clothes were covered. it soaked thru to the sheets. I got him to the bathroom and called the nurse. I took off his depends and it must have weighed 5 pounds. Full of feces and urine. His bottom was burned raw. They did clean him up and give him a shower. But too little too late, the damage was done. I contacted the social services director and she said "all I can say is I'm sorry and will pass it on. No one has ever contacted me. I will never leave him in their care again. Their was one nurse that i believe actually cared and her name was Tye. I do have pictures but they are in another phone.

The staff was awful in their level of care for the patient, three attention to the patients and their response to answer the calls and needs of the patients. Where are the staff that really care

I had a family member that went to Pruitt Health-Augusta Hills and was impressed. To be honest, I didn’t want this facility at all but glad we weren’t given what we thought we wanted. The Admissions Director, Ms. Ariel Walton, was very attentive from admission to discharge. The rehabilitation staff was on point. The Activities Director, Ms. Jovani, had great things to keep the customer engaged. One day they had a food truck! I would recommend you don’t look at the exterior and know that your family member will get superb treatment. I highly recommend this facility!

My grandfather was placed in the care of this facility about 6 months ago and I couldn’t be happier with his overall health but most importantly the support for his mental health also. From the caring nurses and administrators, to the fun filled events he has been having a blast at this facility. I was worried at first because I wanted to make sure I put him in a facility that would treat him as I would and care for him the way our family would and they’ve done just that. Thanks so much Pruitt and staff ❤️❤️❤️

I was apprehensive about sending my grandfather to this facility at first due to the previous reviews but I must say they are amazing and definitely have their patients best interest! The admissions director Ariel is such a delightful individual and is willing to go above and beyond to help!