FUTURE CARE SANDTOWN-WINCHESTER

Unfortunately one of the most Unprofessional so-called nursing/rehabilitation center to have any human being as a resident. The staff and CNAs of this facility makes it difficult while visiting your loved one; A very "Hostile Environment". I can never visit in Peace. "It seems" every time I visit, my mother's space (her side of the room) is cluttered with she and her roommates things. Her belongings are intentionally thrown here and there before I enter the room. This has become obvious over time. All of this in the hope to provoke anger. The contained and concentrated "Negative Energy" in this facility is "Unbearable", which has caused my presence to be reduce to one or two visits every couple of months. The overall "Character" and its "Aura" is worth the city's "Observation". CNAs are very disrespectful to visitors and condescending with residents. Therefore my interactions with them are thoughtful as well as limited. Almost every response on their behalf is spoken with offensive undertones. To be "Involved" in the care of your loved one, will render you "blacklisted",gaslit, and disregarded. Employees and other staff in leadership lacks "Professionalism" "Compassion", "Care", "Empathy" and "Respect" for concerned relatives. "Truly an Uncivilized Experience" indeed. Yet even still, we do not harbor any animosity nor ill will towards anyone. However, this behavior needs to be corrected as soon as possible. We're speaking about what appears to be adults here. Most individuals are aware that "Hurt people hurts people", and I "Sincerely Hope" all "Improves" very soon. At the least for the residents sake.

The staff has been very kind to my aunt who lives on the third floor. They enjoy their work and are selfless toward the people that they serve. I appreciate them because they are giving all of the love to my aunt that I would give if I were there. Mr. Michael is a humble leader. A BIG thanks to all and STAY SAFE AND HEALTHY!!!

Each time that I visit, my uncle is ALWAYS neat and clean. There is never an odor in the halls, the staff is always helpful and friendly and the administrator and the receptionist are top notch. Keep doing what you're doing because you do it so well! Deb Simms

As a visitor coming to your facility for the first time I would not recommend it to anyone. The front receptionist was extremely helpful and pleasant spirit. One the elevator came 8minutes later, when we exited for the fifth floor the smell was HORRIFIC. I understand accidents happen but these days and times we have products and solutions for that. I wanted to leave immediately but had to finish what we came for. I hope that this helps your facility to make positive changes.

My oldest living relative lives in Future Care facility. She loves most of the staff and are mostly helpful! The staff needs to work on Cleanliness in patients rooms and bathrooms. The facility needs to have better nutritional menu for the patients. I would like to see better health care concerning patients care. More customers courteous spread around the environment.