SOUTH HEALTH AND REHABILITATION, LLC

I understand that this is a nursing home and it will be hard to keep down the smell of urine. My cousin bathroom has had bowls that’s in toilet due to be stopped up my relative is non mobile, he had suffer a stroke and aneurysm, the staff some or helpful and others trying to find some where to hide. And I have called the rehabilitation center several times no one ever answers. We live out of town so if we wanna talk to someone we have to go up. I read the comments on this page stop lying this place is awful and half the staff there are young adults this type of work you have to have a heart to do and this generation ain’t cutting it.

My older brother has severe cognitive impairment and, after a number of falls at home, had to move to a place where he can get around-the-clock care. He had open heart surgery in 2021, and did his rehabilitation at South Health and Rehabilitation (SH&R). We were impressed by the level of care and attention he received back then. When we were given the list of facilities for this most recent medical issue, we were happy to see SH&R listed. He was quick to say, “I like that place and the people that work there. They were so nice to me. I want to go there.” From the very beginning, the staff made the process as easy for us as they possibly could. I was especially grateful to Shanetrice Fortner in Admissions for being so thorough in explaining everything to us. We are able to make informed decisions about my brother’s care and ongoing needs, and this has been the case since Day One (May, 2025). They always let me know if there are important issues that need to be discussed, and it had taken away so much worry I’ve had concerning my brother’s safety. Granted, this is not a five star hotel. But it’s the best managed nursing home facility I’ve ever seen personally. And the food prepared for the residents is very appealing! My brother says he enjoys every meal. Most importantly, the staff there are kind, compassionate, professional and communicative. I tell them regularly how grateful we are to have them caring for my brother. I highly recommend them.

When you first walk into the door you always smell urine. When I mentioned my concerns my family members first night the nurse response was unconcerned. I was concerned about not being able to adjust the temperature in the room no response. I mentioned my concern about the adjoining restroom without any locks on the doors between the rooms I was told that another amputee was in the other room. My point is that their visitors would not be an amputee and they could come into my family member room. There was silence no response to my concern. Also there was mold in several places in the room. Which other family who had visited made comments about as well. The room was never mopped or cleaned in a week. Her hump was not kept clean or sanitary. My family liked the staff and the team work. Lastly, the transport van was not a safe form of transportation. My family has been traumatized by this ride. She was screaming and crying so bad that the van driver pulled over and called for an ambulance. But, they couldn’t move them from the wheelchair to the stretcher. She now has a doctor appointment to check her stitches that are coming loose.

If you care anything about your love one you would not send them to this dump. This place is horrible Tyler the administration is a compulsive liar and will tell you anything just to cover all the wrong that’s been done. Your family will not get the care they need. The workers are sorry and have nasty attitudes. The nurses have poor work ethics. Ebony, Penelope, Angela, are some of the nurses that work there and they purposely ignore the needs of the residents. It’s a wonder they even are still open. They too will be close eventually the reputation is horrible. Staff absolutely horrible. Food is disgusting flies and knats are taking over the place. Just know your concerns and needs will go unnoticed your family member will not stand a chance here. Remove them immediately……..if you care about them. Sorry excuse for being a rehab. You drop them off on Monday they gone on Tuesday. Family members clothes went missing. Hours and hours no check on residents. My family member had missed meals and lost a great amount of weight cause no one was feeding her.

I want to give this place zero stars but we don’t have that option. This is a very disgusting facility, it always smells of urine and waste my loved ones room is always nasty. I always bring Clorox wipes and spray with me to clean her area. The staff is never around or sitting at the desk making personal calls. The other night I came and my loved one was in pain.. I couldn’t find a nurse or Cna and once I did she stated she gets her pain meds at 7 and she didn’t even realize it was 7:30, who knows how long these clients suffer. I also noticed the clients who can’t feed themselves get NO time or the attention they need. I’m working really hard to get this place shut down I’m not really sure how they even pass inspection.. you can never get in touch with anyone the phone just rings. This particular career path is a ministry and they should do extreme interviews to make sure they are hiring compassionate staff. I am truly disappointed ☹️ I live out of state and I’m always concerned for my grandmother that she isn’t getting the things she needs