PARK VIEW CARE CENTER

Felt as if was never listened to or didn’t understand or want to understand them. I was bother by the way they write the name on clothes. They could at least ask the family for tags or labels before just writing in sharpie on clothes. Many people take pride in clothes no matter the age and for someone going in it is dehumanizing for them. I know that many hurting homes do this but they it was written across the back of the next and upper back was just not right. I understand the staff is under a lot of stress and long hours but that tiny bit of empathy means the world to someone. Everyone’s experience is different and this was ours.

I cannot express enough gratitude to Park View staff and therapy. They all helped me with my progress. I broke my knee. The nurses are all amazing, the aides are wonderful and the therapy department helped me to become strong. I pushed myself which I think was detrimental to my well being and had the support from all to coach me along the way. The food is very good and nurtured me back to health. Thank you to all Park View staff!

I would give this place a negative if that was an option. Our mom was brought here after being in the hospital, the hospital she was able to WALK out of. Although slow she could still walk, getting to parkview they started using a hoyer to lift her from the chair and put her in a wheel chair. Only allowing her to walk once a day durning PT. No staff was allowed to help her walk leaving her sit the majority of the time and not walking at all on weekends. Thinking she would only be there a short time to get a little stronger, well that turned into almost a month. Week three they were supposed to have her up walking at least twice a day outside of PT after I started pushing the issue. The end of week 3 I found out that had not been happening so for 3 full weeks she was left to sit 99% of the time. Even with her asking to get up and walk because she just wanted to get stronger and go home. It was when I starting pushing to have her transfered out of there to another place they started helping her walk so another week and she was able to go home. WORST rehab facility around. I would 100 percent not recommend this place to anyone wanting to get up and move!!!

My grandmother was sent here following a few hospital stays after having complications after open heart surgery. The experience she had at this facility was nothing short of heartbreaking and infuriating. The staff failed to bathe my grandmother during her stay, resulting in wounds due to not being mobile. The staff would leave her waiting over 20 minutes to assist her to the bathroom, some times forgetting her in the bathroom. As my grandmother is diabetic, this is extremely concerning. My grandmothers hemoglobin was supposed to be closely monitored, and you would think as healthcare “professionals” the staff would recognize the physical signs that her levels were dropping. Instead, while my mother was out with my grandmother at a follow up doctor appointment, the nurse called my mother and rudely asked “where are you?” to inform my mother that my grandmothers hemoglobin test came back extremely low. My mother explained she had already noticed the physical signs and was taking her straight to the ER when 20 minutes later the nurse called back stating “the doctor put in an order that she needs to go to the ER”. We packed up her stuff the next day and she will NOT be going back. I would be embarrassed if I were the staff at this facility. People are putting trust in them to care for their vulnerable family members and they are doing the absolute bare minimum. Avoid this facility if you can.

I've been in a few nursing homes, but the smell of urine in this one was more than I could stomach. My mom spent less then 24hrs there, as I could not even think about leaving her there another night. Her room was hot, and fans were added but all that did was blow the hot air around. She arrived there early afternoon and then at 2am they wake her to do paperwork? WHAT? The next day I went to get her out and she was still in the same gown the hospital sent her in. I could not sleep; I was so worried that she wasn't going to get the care she needed. My mom would push her button for assistants, and no one would come. This absolutely breaks my heart not only for my mom but for the current residents. This facility could definitely use some upgrades/updates. I felt like I was going back in time when I walked in there. Staff seemed as if they are over worked or burnt out. overall Lack of compassion and empathy. I see multiple lights on above resident's doors and were still on when I left 30min + later. This, I assume would be due to lack of staff. I would say this facility has potential, but at this time I would never bring a family member to stay there, nor would I recommend this place to anyone. My mom was sent to this nursing home from Buffalo Hospital and my only wish was that we had went to visit this facility before transfer because we would have never brought her there.