VANTAGE AT CHELMSFORD LLC

We had to place mom here for short term rehab after a fall at home. We were concerned after reading some of the reviews, so I’m here to give an honest review and maybe alleviate struggles and misgivings of placing a family member. First and foremost, the facility is clean, and staff members practice all proper protocols when dealing with patients. They are well dressed, clean, and use masks when working. I saw much use of hand sanitizer as well. Yes, the staff are busy, but always recognized us and treated mom very well. The food isn’t fancy of course, but when you think about the audience, bland is good! The meals are plain, but there’s plenty of it that provides the necessary requirements…mom never went hungry (she put on a little weight which was good, and had zero complaints. She always had liquids, coffee, etc and never wanted for anything. The nurses were always available and did everything right. PT was consistent and also did a great job. In a rehab facility like this, they are always overworked. I have the utmost respect for everyone here and was sure to thank every one of them, from nurses, office staff, and the food workers thank you! You all took wonderful care of mom and I wish I could do more than give you a great review. Thank you all….keep up the amazing work and know every time you come to work you’re taking care of many people that need it and you’re making a difference in so many lives….

The aides and nurses are great. However, the social workers are rude and unprofessional. One rolled her eyes at my dad several times during what should have been a professional conversation. The second social worker didn’t show up for my dad’s discharge. Occupational therapy was also rude and short tempered. During a new exercise with my dad she says “I don’t know why we are confused!” To a 80 year old man. 80 year old men are apt to be confused. Perhaps we should practice more compassion. Physical therapy was fine, just stretched thin so they don’t exercise the patents as they should. In short, skip this one if you can.

Dear Vantage Staff, Words cannot describe what our family has gone through over these past few weeks. We blinked one day and then landed at Vantage Chelmsford. We were afraid, skeptical and had no idea what was ahead of us. We then met a team of care givers that were caring and wanted to help us move forward and heal. All of our concerns were addressed and we felt at ease. The team at Vantage did an amazing job taking care of the clinical needs of both of my in-laws but more impressive is your empathy and genuine caring for the patient well-being. My mother in law had fallen and broken 3 of her limbs, and was pretty helpless at the beginning and my father in law was faced with an exacerbation of his CHF. Who would have known, but these were his last days with us. You will never know the impact you had on us. You are special people who have found your calling and the world is a better place because of you. You are making a difference for your patients and their families. Fast forward 6 weeks later, my mother in law has progressed well and is walking with assistance. She has her spunk back and is fussy about what she eats and wants things done ‘her way’. It’s wonderful to see this and so happy to be taking her home to live with us. Please accept our sincere gratitude and thanks for getting us through this time in our lives.

If I could give this facility zero stars I would. The facility is dirty, nurses are arrogant and uncaring, call bells are not answered in a timely manner. My mom was left unattended and she fell sustaining a significant injury and then because of the injury had difficulty participating in PT so they wanted her out. Food was disgusting and always cold. Stay away from this place!

My Father was there in April until May for rehab. Absolute worst experience that set him back tremendously. Third shift wanted to put him in a diaper when instructions were bathroom with assistance due to fractured neck.Implied he had incontinence to avoid doing their job. Never had toileting issues at all until their neglect. A staff person on third shift intimidated my elderly father to a the point of anger and fear. They just care about getting paid and not the patients under their care. Do not send a loved one here.