NEWPORT SUBACUTE HEALTHCARE CENTER

My mother was a patient there most of the nurses where amazing , Silvia , Juanita and Minerva. Some of the other staff unfortunately were very rude like the therapist Jose . I would truly not recommend anyone who loves their love one to go there . There equipment is very very outdated and don’t event get me started on there therapy room. They just made my mom to the same thing over and over and it seemed as though they just wanted to keep her there to charge the insurance . Even when trying to get a hold of someone on the phone is hard.

I want to share my positive experience with Newport Subacute Healthcare Center. My mother has been living in this facility for almost three years. Initially, the facility faced several challenges, and the previous management did not put in the effort to address and fix problems. Their approach was often dismissive, and they failed to make necessary improvements. One manager, Michael, was doing a good job, but in my opinion, the team was not well-organized to fix any problems. He had to handle everything alone, which made it difficult to improve the facility. During this time, I visited my mother every day to ensure she had enough water, liquids, and nutrients in her food, was clean, and safe. I closely supervised her care because I was concerned about the quality of service. However, since the new Director of Nursing, Shirin, took over, there has been a remarkable transformation. She has been instrumental in addressing issues, improving scheduling, and training the nursing staff effectively. Her strong leadership and dedication have significantly enhanced the quality of care and the overall atmosphere of the facility. Now, I feel much more comfortable and confident that my mother is well taken care of. Many residents, including my mother, have noticed these positive changes and are much happier now. The doctors, registered nurses, LVNs, CNAs, treatment nurses, and facilities maintenance team all work well together as a team under the new management system. Shirin is intelligent, hardworking, and truly committed to solving problems and making the facility a better place for everyone. The facility has become very welcoming and warm, although there is still a long way to go to fix every problem. Considering she has only been in the role for three months; the improvements are impressive. I believe that within a year or less, this facility will be the best in Orange County. I highly recommend Newport Subacute Healthcare Center now and commend Shirin, Michael and all the facility employees for their outstanding efforts in driving these improvements.

Let's get out of the way first, the food sucks, but then again you don't go to a medical facility for fine dining. The staff is great. The cna's are amazing especially Silvia, Bennie, Kristal, Erica, Perla, Jared and Soon. The nurses are all good and attentive, especially Rex, Rachel, and Mark. The treatment nurses Michelle and Tara care about their patients and they work hard to do what's best. The rna's Vincent and Rosario work really hard. The receptionist Angie is super friendly and hard working. Overall the experience has been good. It's not perfect but no place is.

Our brother is a new patient at Newport Subacute and his family is so happy with the care and treatment he is receiving! The staff is wonderful and we are so appreciative of them! Marciela and Natasha deserve a special shout out for their professionalism!

I have a very close friend at this facility. I have been very disappointed with Newport’s physical therapy and occupational therapy. The rehab supervisor, Jose, is incapable of arranging for, or sticking to, a therapy schedule for patients. Instead, he allows the therapists to ask the patients directly to change the therapy schedule on a daily basis to meet their own needs, instead of the needs of the patients. And if the patient does not acquiesce to the therapists’ last minute scheduling requests. the therapists mark the patient down as “refused therapy.” In my friend’s case, Jose agreed that due to my friend’s dialysis schedule, the therapy would always be in the late afternoons or after dinner, which would give time to recover from the draining 3-hour+ thrice-weekly dialysis sessions. But almost immediately after Jose made that agreement, the therapists started asking my friend if they could start therapy much earlier. And if he said no, they simply informed him that they wouldn’t be there after —- (2:30 pm). When we complained to Jose about subjecting to patients to these daily scheduling negotiations - which are really a form of bullying because patients’ responses are not respected — Jose refused to exercise his supervisory authority. He completely abdicates his responsibility to the patients.