SEDGEWOOD COMMONS

The facility and care for my sister was fine. Our issue was with the lack of communication between the administration, staff, and our family. The facility's doctor only comes in one day a week, and the Social Worker works part time. When it came time to transfer my sister out of Sedgewood, the "goal posts" kept changing about what requirements we needed to meet for her to be discharged, so her transfer to home or another facility was delayed by almost three weeks. Meanwhile, the family was continuing to be charged for all of those extra days, and what should have been simple payment processing turned into a nightmare. The new facility had trouble getting the necessary paperwork from Sedgewood, and we had trouble getting information from the Sedgewood administration about what was going on. The day we moved my sister out, her health care staff had not been notified by administration that my sister was being transferred. To be fair, part of the issue was my sister's husband having his own health issues and changing his mind about what he wanted for her, but the lack of communication from Sedgewood with all of us compounded the problem far more than it needed to be.

My First Day at Sedgewood From the moment I walked into Sedgewood Commons, I was greeted by a warm and inviting atmosphere. The facility is clean and well-kept—you can clearly tell that the housekeeping team takes great pride in their work. What stood out most was how attentive and accommodating the staff were. From rehab to nursing to the CNAs, everyone made me feel welcome and supported from the very beginning. I also had the opportunity to join a group activity, and I was impressed by how many residents were actively engaged. It’s clear that there’s a strong sense of community here. Overall, my first day exceeded my expectations, and I’m looking forward to what’s to come.

My husband stayed at Sedgewood Commons in Maine for approximately 11 days of respite care, and our experience on the Hawthorne Unit was exceptional from start to finish. Every staff member we encountered was kind, welcoming, and professional, creating a warm and supportive environment throughout his stay. While I wish I could remember and thank each individual by name, I want to extend a special thank you to the entire team. Jen in Admissions was incredibly helpful and compassionate, guiding us seamlessly from our initial contact through our departure. Rosie, who I believe was the charge nurse on the Hawthorne Unit, stood out for her warmth, professionalism, and deep knowledge. She was not only attentive during my husband’s stay, but also supportive as we prepared for his next placement. I also want to acknowledge Morey, the occupational therapist, whose dedication helped my husband make meaningful progress. Prior to his stay, he had nearly given up on walking. By the time we left, he was able to walk short distances again and had a more hopeful attitude about continuing his mobility journey. We are truly grateful to everyone at Sedgewood Commons for the care, encouragement, and dignity they showed my husband during his time there.

I had the pleasure of visiting the community today. It is clean, residents and families were enjoying all areas of the facility - including the beautiful gardens before the day became too hot! Staff were pleasant and helpful; everyone I passed greeted me with a smile and hello. I really enjoyed my time there.

Nurse Mary is the highlight of my mom’s day she lights up and laughs or smiles everytime she’s around. There needs to be more loving and caring nurses like her.