ARLINGTON PLACE HEALTH CAMPUS

I've taken responsibility for a dear friend of mine who had a stroke this last July. I could not be more appreciative of the wonderf staff here at Arlington Place Health Campus. Not only are their employees wonderful, they do their best to connect with patients and their families. To top it all off, I was given the chance to have breakfast with my friend, and the food was excellent! Cannot beat great care and good food!

Arlington Place has been a blessing to my family. I started my process with Keondra in admissions, she showed me everything that Arlington Place had to offer. This is the cleanest building I’ve seen in my search for long term placement. I told her my mother needed a permanent place and she didn’t have a room open at that time. My mother took a turn and ended up in the hospital, I went back to see Keondra and she told me how she could admit her into their facility. She kept me up to date with every step and let me know what I needed to do. I knew my mother would be in great hands. You can tell Keondra cares about her job and the people she brings in. My mother has been in three facilities and Arlington Place staff has been a stand out for sure. Everyone greets me when I come in, they are so ready to help. Tracey in social services is very knowledgeable and helpful. Thank you Arlington Place Staff

Arlington Place is a very clean campus. Landscape was immaculate as well as interior. Staff were very friendly, polite, helpful and caring. Attention to details was observed also. Overall, the staff was extremely professional and exhibited great customer service. In addition, the food was exceptionally good. In sum, I would highly recommended Arlington Place Campus for your family and friends needing dedicated and phenomenal services!!!

Arlington Place health campus is a place that I would not recommend to a dog for care. My uncle came to this facility on June 8 for temporary care while my aunt was out of town. He arrived approximately 11 AM. We came to the facility approximately five 5:30 PM the same day to see him. He was drenched, soaking wet covered in urine in his gastric tube leaking had completely soiled the bed. His call light was placed and clipped to the end of his bed by his feet. My uncle was in stage four cancer and was deteriorating rapidly. He barely had the strength to raise his hands or even hold a styrofoam cup. We notified a caregiver who was not his caregiver who assisted with a nurse who was not his nurse in cleaning him up and sending him out to the hospital as there was a slit in his G-tube. The hospital sent him back the next day at approximately 5 PM. I arrived at the facility between 730 and 7:40 PM. I walked into my uncles room who was completely naked, not covered up at all deceased in his bed. It took five minutes to get a nurse to come to his room who walked at a very slow pace After being advised that he was no longer breathing. The nurse walked in his room, stopped at the end of his bed and replied, “he’s dead” then proceeded to the top of his bed by his head to check his pulse and heartbeat she walked out the room at a very slow pace, the same as she walked in, and as she walked by me, she asked what was his code status to which my response was, I’m not his doctor. He may be DNR and that may have changed. She proceeded to slowly walk to the nurses station and as she sat at her computer, she turned in her seat and yelled out to me as I was walking towards her what’s his name again? She then looked up his cold status and walked away in the same slow manner to get another nurse who still was not his nurse to be a second verifier that my uncle. This nurse much more pleasant looked at me and advised me that he was deceased and she apologize For my loss. At this .20 minutes has gone by no one has covered my uncle up nor returned to his room. Mind you neither the nurses nor aides were aware of the whereabouts of his actual nurse. I covered my uncle up & attempted to close his eyes & mouth which neither would close & his skin had already started being cool at touch. After 25 min goes by his nurse walks in, stats she was gone on her lunch break and that he had on a brief and gown before she had left 30 minutes ago and she had feed him 3 bites of food(mind you my Uncle will only eat or attempt to eat seamoss he can’t hold anything down) also there wasn’t a gown nor brief in the room. The staff were extremely rude except 1 rn & night orderly. They argued with us about how he was found & that he had removed his own clothing and brief yet the items weren’t in his room AT ALL!!!!! It wasn’t until 2 hours later he was cleaned up. His hospice nurse was called at 8:47pm and advised he had only been back from the hospital 5 min & passed away (she was supposed to be notified immediately upon his return). The mortuary was advised that he passed away at 8pm which is totally not true. Do not be fooled by the looks of this facility b/c although it looks nice outside, their is evil, unprofessional staff working inside. Rest assured they lie to cover their own tails!

Mary was very informative. Staff very polite was really pleased at what I seen. I hope my relative will be able to make Arlington Place her new home.