BROOKDALE PLAZA LISLE SNF

My parents moved to Skilled Nursing in March 2024 after living in Independent Living for 3 years. I have been so impressed with their level of care. Their private caregiver still comes to visit twice a week and she says Brookdale is the best facility she has seen! We have the same staff (no temp employees). It's been an easy transition for all of us.

My grandmother was at this facility to recover after breaking her hip. The care and attention were terrible. The initial tour was a total sales pitch to get you in the door and believing it was going to be a great experience. She had one amazing CNA and the rest of the staff was to be desired. I understand that these folks are understaffed and overworked - and it shows. At one point a nurse told my mother that she “asks too many questions”. Many of the residents there have no one to advocate for them so to have a staff member say that was disturbing and discouraging. Plus, upon evaluation at her new facility they discovered bed sores. Having never been in a care facility before, it was an unfortunate and sad experience for all family involved and it felt as if we were a burden to the staff responsible for her care. No support and would never recommend.

My grandmother has been at the facility since December 2019. I was always greeted with a smile and warm welcoming. The staff was wonderful to work with and took excellent care of my grandma. Food was great and therapy was phenomenal. I would highly recommend this facility.