LOUISVILLE EAST POST ACUTE

Please use caution before considering this facility for your loved ones. Pathways itself is a 5-star experience — the care is wonderful, and every employee from the CNAs to the nurses treat patients like family. Unfortunately, the 200s unit was a completely different experience for my sibling. On this floor, care was often refused. CNAs rarely checked on my sibling unless we hunted them down to ask for help. One CNA even told me that “Q2 turns are not a thing” after refusing assistance. The bathroom in her room was out of order for three weeks, with a toilet full of urine and water dripping. Every time we asked about repairs, we were dismissed. Many times I had to call the front desk after my family member went four hours without any CNA responding. Worse, some CNAs acted aggressively toward my family. They mocked and verbally attacked my parents when we asked for help. I often had to secretly ask CNAs from other units to check on my sister because she was being purposely neglected — and they told me she was consistently left dirty. Basic care was ignored. CNAs repeatedly forgot to pause her feeding tube, and we often had to step in to stop her from choking. Her belongings, even clearly labeled with her name and room number, were stolen weekly. Such as clothes, her chucks ($50 weekly missing), soaps, lotions, other misc items. This neglect was not an isolated incident but a repeated, ongoing problem on the 200s floor. Families deserve transparency and safe care for their loved ones.

Not a negative comment about the facility except they should be more cognizant of the APRN they have on staff. Vicki Raizor, APRN, was probably one of the rudest healthcare providers I have ever spoken to. Simply asking her a question about a family member’s condition put her on the defensive. There’s usually a reason people are defensive and rude and afraid to answer simple questions about patients. Perhaps she is in the wrong field.

Don’t let the pictures fool you. My sister there for therapy, very little improvement in her reason for being there. Very rude staff, my sister needed to be changed and I asked her when the last time she had been changed she stated that she had not been changed sine they got her up at 630 and it was 2 PM. My sister is one for UTIs was saturated and doubled briefed. Lazy so they don’t have to changed them. Nurses always talking down the aides, very out dated facility pictures are far more better than the facility. I would not recommend this facility at all. It is nasty

It’s a fair looking facility and the staff we talked to were nice overall. Therapists were very helpful. My SIL had been to a few other rehab buildings in the last year and they were awful compared to here. If we had to go through rehab again with her, we’d likely come here if given the chance.

As a patient here I have to say the staff leaves you hours on end with a wet or dirty diaper and patients hurt themselves trying to get to the bathroom to clean themselves up. It's awful. They don't care. Number 1 excuse is "I don't have you today" it's pitiful. I wouldn't put my mother in this place. Going forward if I ever need a place like this please don't ever send me to one. Let me go be with Jesus before that happens. Their rehab is good but I can do that part as long as I didn't have to come in contact with a CNA or nurse. Never again will I check myself into a place like this. Worse experience of my life.