NHC HEALTHCARE, MURFREESBORO

I went there on a tour. Looked like half the residents were all in the hall ways. The lady giving a tour when she found out my wife was on Medicare changed her tune. That they had some on a waiting list for more than 20 years. I still put my wife on waiting list. They called back to still see if I wanted her on waiting list. They transferred my call to her number. After 3 mins with no answering machine and just ringing. I called the receptionist and asked her to leave a message on her machine. I asked you can’t take a message. She seems like she should be riding the short bus to school. Told her so and hung up the call.

A few years ago, it was great. Now, completely AWFUL!! Understaffed, poor care and extremely rude! They don't tell you the truth and it takes days to get anything worked out. My husband left with a deep bedsore that was not shared with me. Call button not monitored. A few patients know the elevator code and several tried to get on the elevator with me to get to the first floor. Caris Hospice is always there. Maybe they own it???

I'm not impressed! I've never felt so abused and neglected in my life.

I was very pleased with the care I received at NH C Murfreesboro. The Techs and Aides were friendly and knew their jobs. They do need more staff, but staff always put the patients first. I would recommend this facility to anyone who has a family member that needs short term rehab. I also want to thank the PT & OT for their encouragement .

Wow where do I start? My Mom was at NHC from April 2022 until most recently. While I did meet some really nice nurses there...I encountered many interesting issues with how the administration handled my Mom's case...right down to the end where they kicked her out without giving even a week's notice (and NO written notice which they are supposed to give). It went from one day them saying they wanted to find her somewhere safer for her (they said it was because they wanted to find her a locked memory care facility) to just a couple days later...them saying they MUST move her. Gary (who seems nice on the surface, but I wouldn't trust) said that his administrator was "making them" move her out. He also shared that if she was in a bed or a wheelchair they could keep her, but since she could walk...that they could no longer handle her. They ended up transporting her one evening and didn't even tell me they were going to do it! Last I heard from them, they would be moving her the following day, but they moved her THAT NIGHT and I hadn't even been to the new place or signed any paperwork. I didn't get a chance to check on the new facility or do any research. Then, luckily everyone at the new facility was very nice...but I found out that NHC had COMPLETELY misrepresented her needs and the kind of care she required to the new facility...just to get them to take her. It was completely dishonest on their part. Not to mention, when she came to NHC I was encouraged to change her insurance to THEIR HMO plan, and then when they kicked her out...they didn't let me know that would mean her insurance would no longer apply anywhere new they sent her. We attempted to get her placed in another NHC facility - and they all rejected her...yet they are the only company who takes said insurance. It has been a debaucle to say the least! Now, since NHC misrepresented her case (basically lied to the new facility) she will have to be placed YET AGAIN her somewhere else once (because the new facility isn't equipped to handle dementia patients at all (whereas at least NHC had an ankle bracelet and could keep her safer) so their whole "reason" for having her moved was completely bogus...as they said it was because they were trying to find her a "locked dementia facility" for her "safety" but she was "safer" where she was. NHC is a big, corporate entity that thinks they can get around all the CORRECT processes because no one will touch them. I have filed a complaint with the state. They were appalled when I told them the story. I do not recommend sending your loved ones there; which is unfortunate because I have encountered some very nice nurses there. I would recommend looking into small town facilities where they have good staff tenure and kind hearted people. Also, I complained numerous times about my Mom never getting bathed, and the fact that all her clothes would come up missing (all the time, like every time I brought her clothes I would have to try and track them down...and still never found them. Their only explanation was that she must be throwing them away, which may have been partially true, but bags and bags of clothing just missing?) And...not to mention...She fell numerous times while in their care, once breaking her wrist and having to have surgery, only to fall again on the hand that had just been operated on. Come to find out she was overly medicated.