ASPIRE PHYSICAL RECOVERY CENTER OF WEST ALABAMA

Brittany was great. Came to the hospital and signed me in. Aspire worked with me at my pace to get better. Explained everything well. Staff was friendly and helpful. Clean with mini fridge and own shower in room. Always had toilet items. The only rehab I will go to.

This place is awful . My dad was sent here after having surgery for a broken femur. Some days there wouldn’t be a single worker come in the room to check on him for 3 or 4 hours straight . We would go find someone to tell that he needs a bed pan and they would tell us okay . Then not bring him one for two hours . Other times they would tell us to just let him poop all over everything then they would come clean it up later . 😳😡. This is not acceptable . They would not keep the room clean and would be stinking in the room every time someone came to visit . Also they wouldn’t do therapy as much as they were supposed to. We told them that we the kids were taking care of the payments and not to worry or say anything to my mom about it. But the manager man of this place still came into the room one day while my mom was there and asked her how she was going to pay 🤬. If I would’ve been there myself I might have taken him out back to the woodshed if you know what I mean. I wish there were something I could say positive about this place , but sorry I can’t think of anything. PS. Guess I could send this place a Get Better Soon card . Get better at running this place and a better work force

My grandfather was sent here for PT after being discharged from the hospital. This isn’t our first time having him in a inpatient PT center. The first time we had him at Forest manor and I had to end his treatment early bc of poor care. I was so nervous about having him in another facility after our first experience but decided on Aspire. I’m so happy with the decision I’ve made! The facility is really clean and all the staff were great during his stay! He was happy with the meals and treatment he received while in their care. I would definitely recommend Aspire! Thank you all for your taking such good care of him and all the help getting him home!

My mother came here after hip replacement surgery. I was able to visit 2 days later, before lunchtime. Her breakfast tray was still in her room. This probably wouldn't be a big deal if their employees were actually busy as they probably should have been since the facility was at full capacity with over 100 patients. BUT when I arrived, there were CNA's sitting at bedside trays, outside patient rooms, on their phones. My mom's oxygen level had dropped to 88 so she was on oxygen. She should have been administered breathing treatments every 4 hours. When I mentioned it, it seemed as if no one even knew what that was. Just blank stares. Before her health had declined, she had not had any physical therapy. When I asked why, I was told that they did have therapy with her. "We got her out of bed and sat her in a chair in her room." They left her in that chair for 4 hours. Take the call buttons out of their rooms because no one is coming to help. My mom thought hers was broken. We were told that she wasn't having physical therapy because she was in "isolation" for 7 days due to COVID. Its protocol for new patients. That's fine but it would have been nice to know when admitting her. I'm pretty sure its not a good idea to wait 7 days to start PT. When they brought her dinner that evening, it wasn't on a dinner plate nor did she receive silverware. It was a Styrofoam to-go box with white, plastic utensils that almost broke when trying to cut her meat. I asked the CNA for silverware, I was told, "We ain't got no silver here." I told her that she had silverware that morning. She ignored me and kept walking. A nurse came over and said they give disposable utensils and dinnerware to new patients in isolation. If anyone actually used their brain in this place, they could come up with a better solution that doesn't make a patient feel degraded or one where someone, who is elderly, can actually cut their food and eat it. Day 4, 10:30 a.m., I arrived and mom was sitting in that chair again. Her sheets were detached from her mattress. Her room smelled bad because they had not bothered to empty her bedside commode. She had not been given a breathing treatment since 5:30 p.m. the previous evening after they told me she would get one every 4 hours. I was worried she was going to get pneumonia. I told her I was taking her home. I could take better care of her than this staffed facility who did nothing. I left to run some errands and came back to get her at 4:30. Her lunch Styrofoam container and trash were still on her tray. There were several CNA's sitting on the couches in the common areas and some at their trays, outside patient rooms, on their phones with scratch note pads, folded, and positioned upright with patients vitals and medical information handwritten on them for everyone to see. I'm pretty sure HIPAA would love that. (I included a picture with patient information covered) Mom's CNA had stepped away and left patient information there for everyone to see. During this nightmare fiasco, I spoke with the executive director, Casey, twice. He has the same attitude as the employees he hires. He just looked at me with a smug, arrogant smile and offered no solutions. He walked right by us as we were leaving, 17 days earlier than planned, and never said a word. This all happen to a 74 year old woman, after a hip replacement surgery, who completely relied on these employees for help. That didn't happen here. What happens to those who do not have family members to advocate for them? This place is appalling, unwelcoming, uninformed and incompassionate. I would not be surprised to find out that some of the positive reviews for Aspire are from staff family members and friends because if there are some compassionate employees in this place that actually care about these patients, I certainly didn't meet any. And as expected, I will receive the same default response to this review as everyone else. I DID reach out to your staff for help. None came. I actually told my mother, "We're on our own. No one is coming to help us."

If you have a loved one in need of rehabilitation, Please contact Brittney Taylor , she is always kind and understanding of all there needs , and will do her best to make sure you and your loved ones are taking care of .