OCALA HEALTH AND REHABILITATION CENTER

The abuse to the elderly here is out of control. The way they talk to them is so rude and intimidating and don’t change the patients for hours. Bathrooms are badly cleaned every 3 days. Food trays are bring to the rooms while the patient are sleeping and just leave it in there. Plus the CNA if you complained about it your relative pays the price of the abuse by neglecting them.

My mom became a full time resident at Ocala Health and rehab a little more than a year ago. Once we got her into Medicaid, Christina the Medicaid advocate person between us and the facility told me that if she had to place her mom, this is one of two in the area that she would use. From the initial admission process, to her final days, Ocala Health and Rehab lived up to all of our expectations. I even had the directors cell phone to text him if I ever had concerns. My mom became part of their family, and they became part of ours. Yes, there are always some issues that arise, but none that we could not get resolution to. We did make ourselves a regular visitor for mom, and that in itself made us part of the good experience. I highly recommend this facility over ANY of the private pay facilities. They took the place of any hospice, right down to mom’s final days, in ways that hospice could never have done. Thank you Patricia, Ricky, Rob, Jamie, Dawn, Julie, Kathy, and last but not least: Cloris, Tracy, and Josh. Also, Karen and Mary in the billing office, as well as Pat on the front desk. I know I have missed folks, so forgive me. Cindy and I Love you all. Greg

Let me start by saying it's a daunting task looking for somewhere for your loved ones to be cared for genuinely, especially the elder ones and give you peace of mind the Admin's here from the start made it a welcoming and warm environment, Mr. Tyler when I walked in his office big smile, had all the paperwork in order and was already briefed before we arrived from the hospital, tho he was a Seminole fan (gator here 🐊) I was able to overlook that lol due to his astounding character and professionalism, Mrs. Patty was amazing as well so it has been quite the journey 1 week at hospital and then walking into rehab, 1 month and half later my grandmother could barely walk to standing upright and walking, so from scares to relief from long nights and early mornings, the staff on the south wing was so attentive to her and their patients, everyone was always hustling and answering room bells and smiling, laughing and singing some were, and genuinely caring for their people, they put on big nice holiday events which the family was invited and encouraged to come, for Thanksgiving🦃, and Christmas🌲!. So I want to thank everybody involved, in her recovery her therapists April Dunbar and her team, Her nurses Camella and Lyanne and their team, CNA'S Daphne, Jessica, Megan and the rest of the south wing team! Her social worker Ms. Sarah, the behind the scenes family and friends, and extra special thank you to Ocala Health and Rehab again for taking care of my Grandmother and getting her physical health back. If you were questioning going because of something you may have heard in the past don't, just go see for yourself and least sit with the administration and take a tour. Ps. Sorry rest of crew I didn't get more pictures we still love you all.

Ocala Health and Rehabilitation is an excellent facility! This is my family’s first experience with a nursing home. We are so grateful for the wonderful care our Dad receives! Everyone who works there that we have met are outstanding. The South Wing has exceptional staff!! We are very thankful for Pam, Carmela, Rob, Christian, and all the staff there. I appreciate my phone calls being answered or receiving a call back if not available when I call. Thank you very much!!

Miss Leanne and Miss Kim were an amazing resource for me and my mother. I will be forever grateful for their assistance for their honesty and for all the information they were able to provide me and guide me. I would recommend this facility based on those facts alone highly recommend