ALDEN ESTATES OF ORLAND PARK

My mom was transferred here directly from Northwestern Hospital in Palos Heights requiring sub-acute rehab from mild heart attack, vision loss and stroke. The lower level is very cute. It has a lot of old-fashioned features that my mom enjoyed like an ice cream shop, beauty shop, nail salon, activity center and where they do the physical therapy; it was nice and enjoyable to have family visits down there instead of sitting in her room. The campus is beautiful with a pond and a gazebo. I think the staff are doing the best they can based on their population, which are collectively, very difficult and particular with memory issues. My mother is very demanding about things that she wants like she needs ice cold water or she won't drink it and she takes all her pills one at a time, wants to watch specific tv shows so I know that she required a lot of patience from everyone. They were patient with her. I'm sure It is very hard to keep everyone happy. I do think that overall they did a great job. The nurses were excellent, especially Mabel, Sharon, Kianna & Britney. Kianna texted me updates which I appreciated greatly. Mabel went over everything for me at discharge thoroughly and hugged my mom numerous times. Sharon was rubbing my mom's back and stroking her hair when she was speaking to my mom. Lauren, discharge planner, held my moms hand when speaking to her and spent quite a bit of time speaking with me about discharge. They were all very caring, supportive, & great listeners. Yonna CNA Went above and beyond at discharge, packed up my moms things, got a cart to bring everything to car for me and pushed my mom on ramp to my car. Isabel and Jamie at the front desk were exceptional, friendly and cool. The first day I did have questions because I was confused and wasn't sure how the process works since this was our first time with our mom at a facility like this. They had someone come to speak to me within minutes to explain the process. The food was excellent my mom enjoyed everything. They feed their residents very well. I'm sure that my mom did not really like being there Because she didn't want to be anywhere; she wanted to go home but for what she needed like rehab and physical therapy, they did a great job. It was overall very clean and staff were cleaning all the time when we came for visits. I have been to a lot of nursing homes for my job and this facility was by far the cleanest and smelled the best, which is not easy to accomplish With numerous individuals having incontinence. I do think all staff should go to a break room when looking at their phones because employees sitting at nurses station staring at cell phone does look bad and may be misconstrued as unprofessional. If my mom needed to go somewhere like this again, we would definitely bring her back here.

I've been here for two years now. The staff is very caring. Nurse Roxy has been with me since the beginning. She has never failed me. My CNA Jen has also been with me the whole time too. Staff is wonderful and like a second family.

My mom was here these last past I’m a 4-5 months and the staff was great. The Operations Manager Ms. Baylee was excellent and she was there for me every step of the way far as with my mom Ms Sharon McCann. My mom was there with no brain activity for months and I had to make the decision of my life cause I didn’t want my mom suffering. Operations Manager Ms Baylee talked to me and calmed me down and told me great things far as my mom and what is best for my mom. I want to say thank You to the Operations Manager Ms. Baylee for making my mom comfortable and making it easy for me and my family as well. I give you all 5 stars without even thinking about another number. My mom went home to the Lord on October 26,2025 peacefully. So thank you Alden and Operations manager Ms Baylee for everything.

We had to make the hardest decision to put our mother in a nursing home . But when I say I am completely comfortable in trusting this place to care for my mom I truly mean it. The experience has been pleasurable and comfortable in us knowing that she is being cared for well. Nobody can take care of their loved one better than family but when you have to put them in a place this one is one of the best from my experience. They care and address your concerns and the place is clean and there's no smell. I am thankful for the care that they give my mom. I thank GOD for the administration and the workers that represent Alden Care.

My mom was here a year ago. She had no issues during her month stay here last year. The food was good, the staff and nurses were fine. I can’t speak about here PT though. She will be back here tomorrow, hopefully the quality of car hasn’t changed. I will definitely leave another review if it has.