ROCHESTER EAST HEALTH SERVICES

The lobby looks nice but once you get to patients rooms it shows how much of a dump this place is.Cords are stapled to the walll, old broken bed in my room, broken tv in my room, shared bathroom, bed had to be 50 years or older and just plain dumpy. Traumatizing experience that lasted me 15 hours. They said I had to give 2-3 days notice to leave and in all reality I could leave at anytime.I don’t recommend this place to anyone.

Their professionalism gave our compassion ministry an excellent opportunity to bring joy to the residents' faces. We sang uplifting songs and distributed delicious cake to all. Yammy Bear and Family

I’m going rated it 4 stars because my Mother absolutely love working with Daysha who works over-nights. the food isn’t so good nor the AM or PM staff they don’t interact with the residents as much which should change. I thank Daysha everyday because my mother looks forward to her caring each time she’s there.

Some really excellent staff here, especially Karen and Nancy and the activities staff. The negatives are that the room my dad had to share with another resident was way too small for two and there is no place to sit there with him when he wanted to lie down. The dining room is very sparse on chairs too. My dad left with a very down-sized wardrobe, as Laundry somehow lost his clothes that were supposed to be marked when he came in, and it upset him to lose his favorite snap shirt. He had to be in just a little undershirt since all his long-sleeved shirts disappeared until we could bring more. A little disturbing is that they put Depends on him while he was there and we found out after he left that he didn’t need those with his catheter bag and never did!

My dad has been there 3 months now. It's nothing fancy here but it's awesome. All staff members are hard working and friendly. I usually see Mary running around the dementia floor caring for everyone. They genuinely care about my dad and others. The activities director, Theo, is upbeat and makes it fun for all. They seem organized with doing PT, nurse check ups and bathing. The food even looks good! I have no complaints about this place. Recommend business from me!