EPISCOPAL CHURCH HOME OF MINNESOTA

Wonderful staff, reception, helpers, kind volunteers etc. A modest Transitional care unit that is one of the, “easier on the pocket book kinda places.”

I gave it a to because the people there most of them were quite nice so let’s talk about it. The experience I had checked in after six days at the hospital. Wanted to get some physical therapy in before I went home first thing that happened is they put me in a bad bed the only way you could get out of was on the right side and all my bones on the right side of my body were broke so it made it very difficult to get out After asking for five days. They still seem to be dismayed by the whole thing kept telling me it was an easy fix, but they never fixed it. The rooms were clean, kind of like a three star hotel, not really clean but OK clean the staff most of them wore cologne or perfume in not just a little bit. It was almost enough to make you sick. I also complained about that didn’t get a lot of feedback it seemed to keep happening after I complainedTheir food is absolutely terrible. The soup was good that’s it. Everything else came lukewarm or cold. The orange juice seems to be water down. Never had a good meal there six days I was there and regarding physical therapy of course they don’t do that on weekends and it’s limited Fridays so me checking in on Thursday really didn’t get a lot of help Finally, Monday I decided I had had enough wanted to check out well if you check out without their doctors approval then there’s other issues and of course the doctor is not there on Monday so I didn’t really care. I checked out anyways I’m really happy at home and it won’t happen again going there I would look for somewhere else if you’re considering this place

I don’t recommend this place for loved ones. There have been many problems than I can count with my fingers. Where do I start, nursing staff at night enables my mom to use a Sara study instead following her care plan which is to use either Walker or wheelchair with a gait belt. Every time I go to visit my mom, she’s sitting in a gown and her room is filthy like her wipes and briefs , towels, food trays everywhere. This goes against my mom’s rights to dignity and respect. Why would anyone leave a resident in that state? On top of that recently, my mom called upset saying staff was rude to her and tried to coerce her into taking pills after making her upset. This is some level of abuse. I reported this to three staff and I have yet to hear back from them regarding this. I won’t back down. This isn’t okay. No one deserves this. No one asks to be in TCU on the 3rd floor.

My mom has lived at The Gardens for about 6 years, after trying 2 other homes. We love The Gardens. The staff is very communicative and works with me to try to find the right combination of everything for my mom; right combination of activities, right level of 'do it for her' versus allowing her to do for herself. We have even worked together to decide HOW I want the staff to react/handle her when she has a mood swing to help her calm down. All the staff in her home know my name. When I'm there, they always welcome me by name. They sit at the dining table after dinner and chat with the residents, which my mom and her floor mates LOVE. Mom goes to bingo every week. Sits with the same group of ladies every week. She loves it. She also enjoys the concerts they have at the home. And often enjoys sitting in the lobby "people watching." She was a "people watcher" even in her young years :) We love The Terrace resrestaurant,ich serves lovely meals (for purchase). We go there for "special occasions." Christmas, Easter, Mothers Day, Birthdays, etc. It's a "white tablecloth" dining room with elevated menus which make it feel special without having to leave the building. They serve a Sunday Brunch that I'm told is very nice, but I haven't personally experienced it. Then there's the Pub, for a casual burger and beer. Just because they are old doesn't mean they don't enjoy a casual burger or wings occasionally. Even if the elder doesn't drink, it's nice for those visiting to have an adult beverage. That's another thing we love about ECH. There are so many places to visit. You don't have to just sit in her room, though there's plenty of room in the spacious rooms for 3-4 people. But there's also the sunroom and the living room on each floor of The Gardens and on the main floor there's the lobby, the coffee cafe, outdoor patios. I read some of the complaints and they seem to be around the TCU. I can't speak to that area, but I can tell you The Gardens is WONDERFUL!

My mom was here briefly after she broke her pelvis, and her stay here was part of the reason I decided to keep her living with me for as long as possible. Because she had a broken pelvis, she couldn't stand on her own, but if she hit the call button for help, no one would come for 30 minutes or more before I would go looking for help. This would all happen even though she had a family member who was visiting daily and was often in the room when she was attempting to get help. She also reported problems with some staff becoming angry with her when she needed help with bathing and toileting, despite her having a broken pelvis. Some of this isn't the staff's fault, as they as they were extremely understaffed and underpaid even before COVID, but it still didn't feel safe for my mother, even when I was visiting daily. If I had visited more infrequently, it would have felt even more precarious.