MEDILODGE OF SHORELINE

My mom was at the facility for almost a year. Late stage Alzheimers dementia. There are some wonderful staff at this location. Then, some are not so wonderful. My mom had a one on one aid 24/ 7. Some aids would actually take time, do her nails, take her for a walk around the facility. Others just sat there, barely interacting with her. That hurt my heart.Doing just the bare minimum. At times the lack of communication was frustrating. But, I am greatful, I could not longer provide the care she deserves and needed.

I have my sister as a patient after a stroke, I find the staff very nice and helpful, not just that but the care giver Zaneta she is exceptional very experienced helpful hard working my sister loved her and she responded very well with Zaneta, she gave my sister the first real bath since two months , my sister was smiling for the first time since her stroke. Thank you every one in Medilodge of Shoreline 😘

My significant other was in the rehab wing for about two weeks before he was sent to Henry Ford Hospital. Jessica in Admissions and Carol the Discharge Director were very helpful with my concerns. They both went the extra mile to ensure that my needs were fulfilled. I appreciate their hard work and efforts along with their dedication to make this operation run successfully. However, I do have a couple of concerns.. A) Please update your antiquated telephone system.. Many times calls were not returned and B) Please make sure patient visitors are aware that they need a code when leaving the building. A staff member read me the riot act about not using the code when leaving.. Not my fault when the code was never given.

My brother in law lives in this facility for long term care. When it was time to switch homes for him this time, I went and did tours before deciding. This facility appeared the nicest, cleanest, and most professional. I peeked at other residents rooms while walking through and people looked attended to. Back story: My brother in law had a massive stroke 4 years ago. He is 51 years old, bed ridden and non verbal. The 1st nursing home was horrible. He was covered in bed sores. The 2nd nursing home was better but still not good.They did not encourage him to do anything other than eat and stay in his bed. This is the 3rd home after he refused to return to the last one while at the hospital. I must say that I am over the moon impressed with this place!!!!! They did a care meeting that they actually followed. My brother in law has only been there for a handful of months and this bed ridden man is WALKING now. He is getting into his wheel chair roaming around and socializing on HIS OWN. I thank the physical therapy staff for not giving up on him and non stop encouraging him to try (even when he didn't want to). Thank you to the staff at Medilodge Shoreline!!!!!

If I could give a zero I would. My Mom was here for short term disability. She gradually declined before ending back up in the hospital from severe dehydration. If they are caring and checking like they should have this never would of happened. The staff assured us they could handle keeping her hydrated as we brought this as a concern. The Dr in the hospital was disgusted by the condition she was brought into the hospital in. They never even sent any paperwork or the hospital could not get a hold of them for an hour trying to get my Mom's medications and conditions. I would never send anyone I cared for to this facility. From the uncaring administrator and the rude woman at the front desk. Avoid this place. Not sure how these people sleep at night with the treatment (lack of) provided to our seniors.