ARC AT STREATOR

Clean facility, awesome staff, CNA’s, Physical therapists and nurses, whom you can tell really enjoy their job. Doctors are a bit hard to get ahold of nor never have time to actually see the family (unfortunate but common in these settings) Nurses stay on top of things, give patient information when needed, call when needed, and get to the room in a timely manner when requested. Food is surprisingly pretty good! Administration Director (Cora I believe her name is) was a doll to work with, straight forward, answered and returned calls quickly, as well as answered any complex questions we might have. Would recommend. I feel like my important family member is in good hands.

My mom was there for Rehabilitation two weeks into her stay they started to see Improvement then all of a sudden she became weak I got a phone call saying she refused to participate in rehab they might send her home and I requested tests to see if there's an infection in her body because all the signs she was showing was showing signs of an infection. They acted as if she just didn't want to be there which nobody does and as if she refused to participate because of that. Instead of getting her emergency care when she continued with these signs and symptoms they waited it out and called me a few days later and notified me about her getting a weaker and not eating and said and they'll do more tests and since the doctor Works outside of the clinic and only comes maybe a couple days a week I told them to just send her to the emergency room immediately. I believe they should not have waited for my approval to do that with me being an hour away. They're definitely understaffed and need more training when to send a patient to the emergency room especially with patients being elderly. She got very very sick here come something she never had before she went.

My mom is here and the staff take very good care of her. They are very kind and patient. The facility is spotless clean and it never has a foul odor. I’m very impressed. The nurse was kind enough to go through all of my mom’s medications with me and the dosing records to see how often she was needing extra pain meds for her break through pain. They also called the hospice nurse on call while I was there so we could all talk about what she needed and how they could meet her needs. I’m so grateful to have these sweet nurses and aids to care for her when we can’t! Thank you so much!

Extremely clean and well maintained facility. The staff were wonderful, especially Cora in admissions! She was so sweet and was great in answering all the questions and concerns that I had!

I'm a patient now. I have no problem with the staff. The Nurse's and CNAs are attentive. If I have a problem with medical issues, the Doctor is called right away. I've been to numerous nursing rehabs in the past.bIts not like a hospital because they have more staff. Here they have more patients to care for. It may take a little longer. This is the best one so far.