EMBASSY OF SWANTON

My mother in law was recently admitted and I couldn't be happier with her care. For starters she was sent to another facility by mistake from the hospital and that facility did everything they could to keep her there. The administrator at Embassy worked extra hard to get everything they need from the other facility to get my mother in law over to their facility. After a week long battle with the other facility she was finally able to transfer to embassy. Upon arrival at embassy I explained my expectations for her care. In the previous week she had not been dressed, showered, stood up, or put on the toilet at the other facility and I wanted all of those things to happen every day. I was worried she would struggle to get back on her feet after a week of lying in bed doing nothing. But after explaining all of that to the nursing staff at embassy they far exceeded my expectations. In just 24 hours my mother in law had been standing, toileted regularly, had a bowel movement finally, dressed, and even showered. Thank you to Embassy of Swanton and a big thanks to Sue and Joy!

I was visiting with a loved one and found staff to be rude, lacking in compassion for those who they are there to care for. I saw staff making fun of those who stay there and don't understand why they don't check on these people as they should. The staff boarders on neglect and I have no idea how they can run a facility this way and remain open. We place our loved ones in places such as this and expect a quality of care you can bet I will be looking to have my loved one moved as soon as possible.

The rooms have inconsistent temperatures, and doors are often difficult for residents to open due to malfunctioning parts. Aids frequently ignore call lights, neglect showers, and fail to change diapers, resulting in UTIs. Residents have been left on the floor for extended periods, and family members have complained about these issues. Additionally, food supply is often insufficient, leading to unequal distribution and smaller portions. There have been severe cases, including residents retaining 40 pounds of water weight and missed heart doctor appointments for someone with an enlarged heart. Overall, the facility's management and care have been inadequate at best.

Nice facility with a lot of recent improvements to the building. The food is great, better than other facilities in the area. Aides and Nurses are very attentive.

Embassy is a great facility! All staff are kind, and helpful and everyone works as a team to provide the best care possible to the residents who reside here!