MEDILODGE OF TAYLOR

My brother had to call his siblings at 4 a.m. due to waiting for two hrs of sitting in his own urine. My brother had a stroke a month ago and is not able to move his right side. After expressing my concerns to Betty, who took my initial call. The Director of Operations and the Administrator, I feel much better. Thank you all for expeditious response. It is with great hope that all will be well from this point. Unfortunately, things are not going well. 1st. They got my brother dressed at 3 p.m for rehab and put him in his wheelchair. Four hours later no one came to take him to therapy. 2nd A CNA came, and saw my brother sitting in his wheelchair, not addressing why no one showed up to take him to rehab.The cna said they are short staff turned around and left the room. The cna stated he needed help putting my brother back in the bed. The cna never came back. At that point my brother no longer had the energy to go to rehab. My other brother stood in the hallway for over an hour looking for help to put him back to bed. A different cna(not my brother's cna) changed him into his pajamas and put him back in the bed. Needless to say, my brother didn't feel comfortable leaving our brother, he stayed as late as 11:30 p.m.

If I could give 0 stars I would! My mother and I are both visually handicapped, so we had a small service dog in attendance with us for our first time visit who was housed and strapped into a stroller for the courtesy of others. We went to visit my mother's husband on Saturday afternoon, September 13, 2025 who was admitted on Friday, September 12, 2025 for cardiac arrest follow-up therapy. We were ushered into an unsecured side entrance of this drab building by staff members. There was no admitting staff manned desk sign-in. You simply enter a code posted on the outer entrance door that lets you into the middle of the hallway. Anyone could easily enter the building or exit the building such as wandering dementia patients. Upon entrance we were greeted with an unclean smell which was disconcerting. We then looked for a staff member up and down the hallway to direct us to my stepfather's room. We had to cut through through a lounge area with dated furnishings. As we navigated down the hallway that leads to his room, we were encumbered in our progress by a large unattended dog lying chained to a desk in the middle of the hallway. We were forced to squeeze to the left of the hallway to pass where an evidenced vicious dog abruptly lunged and attacked my service dog strapped into his stroller with biting action. I quickly pulled back the stroller impeding puncturing of his skin. The dog then turned on me and bit my right hand where I narrowly escaped the puncturing of my skin as I was in the midst of pulling back the stroller. This all happened without any provocation on our part. We assumed he was a service dog as it was obvious, since he was chained to a desk, that he was a normal inhabitant of this facility. As an owner of a service dog I am very aware that there is no interaction allowed of a service dog without the express permission of the owner to which we of course adhered. This was a shocking and harrowing experience! The owner a one LeAnne Mitchell of the dog named Lobo was located by another staff member so as to remove her dog, so that we might pass. As we were recovering from our fears, we were met with the sound of a female patient screaming for help at the top of her lungs while beating on some object. We had reached my stepfather's room quite a distance down the hall with her screams still echoing in our ears! My stepfather's room at least was spacious with an armoir, small dresser, and comfortable rocking chair. This was our first visit, so we conferenced with the attending nurse who was kurt at best in response to our questions on his care. The experience here led me to feel that it was best to have him transferred to a better quality care facility, but that was upended as his oxygen levels greatly decreased the next day on Sunday, September 14, 2025 and he had to be transferred back to a hospital. To add insult to injury the admitting hospital nurse at Corewell Health informed us that he was filthy and greatly neglected with excrement on his body and unattended severe wounds. The wounds were pronounced in their severity, so since his time at Medilodge of Taylor was very limited, the wounds were not initiated in their care, but we were not informed of their existence or their detrimental impact to his health. The whole experience speaks to negligence and deplorable care. I did report my experience to Kim Bitner, the facility manager of Medilodge of Taylor who was patient and listened intently. She was quite courteous and gracious in her apologetic responses. She also assured me of the dog's removal as to prevent any future incidences. 1

My brother was sent to this facility in need of a significant amount of care which the facility originally said they could handle, but really couldn't , stayed one day. During the intake process we waited over two hour before anyone came in his room, he wasn't fed timely, The second day upon walking into facility I over heard staff plotting to remove my brother (to the extent of calling the police) who was sitting with my older brother. Reason being because visiting hours was only until 8pm, remind you it was about 6:45pm. I spoke with the administration director regarding his care she was very rude, told me I couldn't stay with him even though he could not speak for himself, or press the call button,etc. She said I needed to remove him from the facility. Didn't offer any assistance, but later in our conversation she had the staff to call for him to be returned to the hospital. Here I experience the administration and staff as being rude, remind you this was only in a overnight stay. During the day it smells decent at night you get the real deal. Staff is lazy. I was helping the nurse with my brother she call the NA for assistance she(na) just came in and looked. The smell was awful, patients were calling for help and being ignored. I do understand the problem of being understaff and over worked. The Director mentioned the normal ratio one nurse to 50 patients (that's insane). The Facility was review prior to coming there but it seemed okay, there are reasons why they don't have visitors after hours.

Medilodge of Taylor was the worst experience I've had in my 3 years of being disabled. The administrative staff was fine but the aides down 3rd hallway were disgusting. They were loud, cursed all the time and even told me I pooped and used the S word!! And when I was vocal about the aides, they neglected me. I also got the feeling that the administrative staff was afraid of the aides and tolerated such behavior. I was there 10 days and that's 10 horrible days I can't get back!!!!

First day my mother was in there they lost the clothes she arrived in. She was there for 1 week and 3 days on her last day they lost her brand new pajamas. After being told not to touch her clothes because her family would be doing her laundry! They also left her wheelchair next to her bed so she could reach it and grt out of bed and she fell! We took her out the next day!