PU'UWAI 'O MAKAHA

The workers are nice but they really don't care for u as much u call for help them take for ever to come help u what u need .. I so much pain see like they don't care at all ..

Compassionate, comprehensive care. I stayed here for 6 weeks for extended medical care in 2013, and received great care from the staff. The facility is beautiful, and had fun activities, and exuberant and attentive nurses. And kitties. Great ferals. Momma kitties with kittens, and relatively tame not skittish or vicious. Beautiful gardens, too. I miss the Golden Buddha shrine, the flowers, and the epic mountain view. Really felt like a rural home. :)

Today marks one year since my brother passed away while in the care of the staff at Puuwai O Makaha. He was admitted to Kaiser on a Wednesday and died that Sunday. By the time the staff at POM felt like he needed medical attention, it was too late. They talk a good game, but they really don’t provide the care your loved ones deserve. I often felt like I was asking too much for them to brush his teeth, or even wash his legs and feet. On my weekly visits I would do it myself. It was a promise to my Mom that I would take care of my brother. I placed him here thinking it would be better then a foster care home. He had almost no short term memory so he couldn’t tell me if anyone was harming him, if he took his medication, or even what he had for lunch. It worried me to leave him with anybody especially with him not being able to defend himself or tell me if anything was going on. I thought here, he would have other residents to talk to, other residents to watch over him, more staff to care for him and it was 10 minutes away from where I lived. When Covid happened I wasn’t allowed in the facility. When I finally was able to visit “outdoors” I couldn’t get close enough or examine his body for sores, bruises, etc., I could only check his oral health which was awful. The plaque was so thick on his teeth, tongue, and gums it was heartbreaking. I could brush off the dead skin on his legs it was so flakey. I really don’t see how the State, Medicare, Medicaid and other health insurances allow this facility to operate. I guess the ratio of how many survive and how many fall through the cracks justify their continued operation. It’s so sad…

For One Thing It's Very Very Secluded. The Place Looked Like A Camp. ?Dry And Dusty Landscape.. When Entering The Lobby ? No One Was There.. Smelled A Bit But It Seems They Were Understaffed And That Makes A Difference With Healing.. But Simple Insurance, Simple Accommodation's With Much Needed Rehabilitation..

First and foremost, I came into this completely unbiased, as I planned on keeping an open mind with my grandfather having to be here. From what I witnessed, I am appalled. Yes, basic insurance equates to basic care...however, we shouldn’t have to pay extra to ensure our Kupuna are treated with patience and decency. The first thing I noted was the Lobby being the nicest area in the entire facility, that, unfortunately, is not saying much. Restrooms for visitors...I have seen bigger porta-potties. There is this lingering smell in the air, mustiness, almost as though there is a feigned attempt to be clean, but it’s not quite there. It has the same hygiene as a camp mess hall. I understand there are Kupuna here that are suffering from mental and severe physical ailments as well, so imagine my surprise, and frankly, readiness to go off when I hear a Nurse’s Aide (if that was a Nurse, that’s even worse) talking to a patient, no one I even knew, with such impatience and rudeness; “Hurry up! I don’t have all day! He still not ready to get out the shower, guess he’s gonna fall asleep in the shower then!” We were passing by, my mother and I were leaving for the night after visiting my grandfather, and she made all these comments just as she left a room, she was quite loud. She turned and saw us behind her and laughed nervously, as though to play it off as a joke. She was the only one laughing. I wondered out loud, “why do you work here?” Let me tell you this would have been worlds worse for her had she been addressing my grandfather....and I regret not getting her name, but unfortunately for her, I have a great memory with faces, and I will be visiting often, when I see her again, I will report her. What I will say is she was doing rounds in the rooms that were near the entrance tonight (03/06/19). If you don’t have compassion and patience, don’t work with Kupuna. Shameful. And I’ll be keeping a close eye on anyone getting near my grandfather. For those in charge, I suggest you keep a close eye on these caregivers/aides...bedside manners are important, and if you are treating this job as “just another paycheck”, I kindly ask you to watch your back or find another job, you’re not gonna be jeopardizing someone else’s well being just because you are incompetent as an employee. This review is a warning shot. Shape up.