Brookdale Wekiwa Springs

I called them to ask about the services they offer, but first I asked if they had staff who spoke Spanish since it was for my mother and she only speaks Spanish. The person who answered told me I would have to find someone to translate for her. So, in case she had an emergency, there would be no one to help her. I don't think this is the right place for my mom or for people who don't speak English. Sad but true

Jerresa is absolutely amazing. You can tell that she really cares about patients. My aunt is a resident here And she always raves about how Jerresa is attentive and makes her laugh with her jokes. Thanks Jerresa, you really are making a difference ♥️

Unfortunately my relative passed away. Place is dirty, food is mediocre. My Aunt had more visits from pest control. Staff turnover should tell you something when everyone is leaving. Short staffed is a understatment. Anyone can walk in on the weekends in the afternoons. We had an issue with the room rate in the beginning, was told one price from salesperson and received contract with totally different number. They will say anything to get you in..........beware

So HAPPY that my Mother in Law was able to spend the last three Months of her life at Brookdale Wekiwa Springs. The care that she received was top notch, and like none other. They cared for my Mother as if she were family. Even though her personality was difficult due to her disease progress, each care giver treated her with the utmost respect and love. I highly recommend this ALF

My mother spent a year and a half at Brookdale, and there were many issues right from day one. Her room was not even cleaned before we moved her in, and the cleaning issue continued the entire time. The food was absolutely awful, and the residents constantly had meetings about the food and how bad it was. Yet there was no improvement. On weekends, the aide staff was always short handed, and the residents suffered as a result. Many times, there was only one or two aides for the entire building, including memory care. There was almost never anyone at the front desk, and I believe the Executive Director position turned over at least three times while my mother was there. When we tried to reach anyone by phone for assistance, they never answered our calls. There were too many negatives to put in a review. Please avoid this place if you truly love your aging parents. This place needs total reformation, from management to aide staff.