American House West Knoxville

The visit was an excellent experience. Nancy Gibson--the Director took an extraordinary amount of time with me. Not just showing around but also providing much background in insights into Alzheimer's. All the staff I met were very friendly and gave a sense that they were dedicated to this difficult work. Everything was bright and cheerful. Every question was answered.

The facility has been recently updated and looks fantastic, always smells nice, and is bright and cheerful! The staff I interact with are kind and helpful, and the residents appear happy and content.

The place is clean, nicely decorated, and inviting. I like the patio areas outside, and time designated to spend with residents there. The staff is very friendly (thank you!)! Julie, at the front desk, has a great smile, and was friendly and helpful to several residents while I was there. Everyone walks around with a smile and makes you feel welcome!

Nancy Gibson gave me a great tour of American House West Knoxville. She was delightful! It was a large place and very open. Everything I saw was clean and well maintained. Showed me where my husband would be staying and I met the lady who would be taking care of his activities. She was very nice as well. I think my husband would be happy there but not quite ready to take that step.

The steps to put a loved one in a Memory Care Community are full of concern on many levels. After touring several facilities, our family knew American House West Knoxville was perfect for our loved one. Nancy Gibson, Community Relations Director, was both knowledgeable and caring! She understands the difficult decision and helped our family with everything from our initial tour, answering all questions and working with us to ensure a smooth move-in. Jujuana Tory, the Memory Care Director, is truly gifted at providing the appropriate care for the residents in her community. The Community is clean and comfortable, and the employees make it feel like home to residents and their family members. We are pleased with every aspect. There are no words for the gratitude we have for knowing our loved one is in a wonderful environment and the peace we have in knowing that he is properly cared for everyday!