Hearth Brook Assisted Living

If you’re looking for a facility that genuinely provides assisted living, I would strongly advise looking elsewhere. My grandmother lived here for a period of time, and I had a security camera installed in her room due to a traumatic experience at a previous facility. What I observed was extremely disheartening and deeply concerning—not based on hearsay or memory, but on actual recorded evidence. Approximately half of the staff showed a clear lack of compassion and professionalism. Even more disappointing was that this attitude extended to some administrators as well. My grandmother was often treated like a burden for asking for help—whether it was requesting her prescribed inhaler or reporting burning pain during urination. Instead of receiving care, she was made to feel guilty or “needy” for expressing serious health concerns. On more than one occasion, she was threatened by staff that if she continued calling for help, she’d be left out in the dining room so they wouldn't have to return to her room. This is completely unacceptable and borders on emotional abuse. One of the most dangerous incidents occurred when a nurse determined that my grandmother needed to go to the hospital due to chest pain and sweating—classic signs of a possible heart attack. Despite this, she was left alone in her room for 14 minutes until EMS arrived. If the situation was serious enough to call 911, why would anyone leave her alone during that time? She also relied on portable oxygen to get around, and staff routinely failed to turn off the tanks after escorting her back to her room. This led to her running out of oxygen on more than one occasion—making her essentially homebound, unable to leave her room. No one notified me, no one reordered the oxygen tanks, and I only learned of the issue from the security footage audio, where staff casually mentioned she was out of tanks. On more than once occasion, staff also "forgot" to assist my grandmother to meals and did not bring her a tray. When I brought up these issues in a meeting with the administrators, I was met with zero problem-solving or accountability. Instead, I was told that my grandmother had "too many needs" for them to manage—even though her needs (oxygen support, access to an inhaler, and moderate memory issues) were well within the scope of what was promised when we moved her in. Adding to the misrepresentation, we were told there would be a nurse on staff 24/7. That changed at some point without us being notified. This meant that if she needed her inhaler during the night, aides often claimed they couldn’t reach a nurse—or worse, promised one would follow up and then never did. My grandmother was left struggling to breathe, alone. Again, the administrator took zero accountability and stated that as an assisted living facility, they aren't "required" to have a nurse 24 hours a day. To make matters worse, a staff member privately admitted to me that many residents had more complex needs than my grandmother—but since I consistently followed up and held them accountable, the administration preferred to suggest moving her to a nursing home rather than improving their standard of care. From everything I’ve witnessed, this facility functions more like an independent living environment than an assisted living one. The staff frequently complained about having to provide too much assistance. If your loved one requires even moderate support, I would not recommend this place. I’m grateful I had a camera installed so I could see the truth. Others may not be so lucky.

Hearth Brook has such a warm and welcoming feel! The residents seem genuinely happy and well cared for. They have a lot of activities and events for the residents to enjoy along with their families. Very nice place!!

The staff is so positive and upbeat, which means a lot to the guests. Like a warm, comfy hug. And my sister loves the food!

My mom has lived at Hearth Brook for 8 years. I couldn’t imagine any other place for her. The staff and care is wonderful.

I visit a friend at Hearth Brook regularly, and always find the facility clean, personnel friendly and helpful, and residents seemingly joyful and well cared for!