BRENTWOOD AT NILES

Jen and Melissa were very instrumental in helping us make the decision to move Mom into assisted living. There is so much to offer! Since my mom has moved in and has utilized OT/PT/Speech, her progress has made huge improvements! Far better than the rehab facility. The staff truly cares about their residents! Appreciate the honesty and care.

We place my mom in Brentwood in Niles, Michigan 8 months ago and it’s been wonderful experience! The care is exceptional and the staff is attentive, supportive, and loving. I live a distance away and I can call any time with questions or concerns and they are always ready to listen and assist. If you have a loved one looking for a new home with assistance, my family highly recommends Brentwood in Niles, Michigan.

I have to say Brentwood has the best activity department I have ever seen, coming from someone who travels to different facilities and nursing homes. The director does a wonderful job keeping the residents engaged and busy which is so important.

The new (current) management is a joke, do not take the time of day to learn staff let alone residents. Continuing to make cuts which in the long run, affect residents. But at the end of the day it stems from corporate leadership/management, and Priority Life Care might be the WORST management company I have ever seen! Ask around, ask the staff, ask the families!

Very recently my brother needed assisted living and his wife and I met with Jen. She explained the facilities, showed the apartment (awesome place!) and went over all options, fees, etc. and we saw the residents being entertained, outside in games or just visiting. All residents looked happy, content and at mealtime really enjoying their food and each other at their tables. Our family agreed this was exactly what we needed for my brother and the contracts were signed, deposits given and we picked up the keys. The following day my brother was admitted to hospital and unfortunately he died just 3 days later... before he could move into Brentwood at Niles. I dropped off the key on the weekend with the receptionist and advised that my brother wouldn't be moving in after all, and requested she pass the that info to Jen. When my sister in-law and I went to see Jen on Tuesday, and before we fully explained the situation to her, she handed the deposit and first month checks that were Uncashed to us, with her condolences. This is after they had already done all of the work on their end, to establish the level of care and other administrative work. To be fully refunded in this way is Above and Beyond our expectations and the family cannot be more grateful. It really shows the Character of those who administer this business and for that, when my sister in-law is ready, she will absolutely choose Brentwood at Niles as her new home. My words cannot adequately express how impressed I am with everything and everyone there.