Harmony at Savannah

My father was in assisted living at Harmony for several years. What is happening at Harmony is bordering on negligence. There are some very nice staff members, however no one appears to be in charge. Communication is nonexistent, as is accountability. Unless there is a massive overhaul in oversight and leadership, do not consider this location.

Their staff are very unhelpful. Would not recommend. Went in as a staff myself from another agency to assist one of their customers/clients, and actually ended up assisting ANOTHER client, not from my company (just another senior lost in the hall) when we asked the Harmony staff where does this client live, she doesn't remember, this is the Memory Care Ward, the gal said, " oh, she remembers" Clearly the patient did not. Luckily I helped found her room. The rest of the staff seem miserable and are just as unmotivated to assist with anything

My father chose this home andnI have to say it has the friendliest, most helpful staff and community members I encountered in our search for the perfect assisted living home. He's happy here and was able to bring his dog with him!

I would not recommend this facility to anyone who requires even a moderate level of assistance. The lack of compassion and kindness that can be shown to residents when they ask for help is abhorrent. It is difficult for people to lose their independence and asking for help can be so hard as the aging process progresses, so to be met with the kind of attitude that makes these residents feel like a burden when they need help getting out of bed, puts them at risk of falls when they don't feel comfortable asking for help. The morning staff recently has forgotten to deliver breakfast to my family member multiple times, though they ensured they ate their breakfast, and when they finally got around to it, there is not ample food left. I'm a Physical Therapist who practices primarily in the geriatric population and I work in Assisted Living facilities. This is not a place I would recommend any of my patients to transition to as their needs increase. Lastly, ALL of these concerns have been communicated to management on multiple occasions and nothing has changed. So despite the cordial responses on negative google reviews, it is clear that the standard of care is set and accepted here. When looking for a facility for your family member, I recommend looking not at amenities or activities, but how the staff interacts with and treats the residents and family members. No amount of brunches or shopping trips can make up for a lack of kindness and compassion for your loved one.

Moving a loved one into an assisted living facility is not an easy decision nor a simple task, but it helps when the place you choose has the facilities and resources to help make the transition run smoothly. I have been so pleased with the staff and services provided by Harmony at Savannah. It truly is a wonderful, caring community. The staff there has been so easy to work with. Taylor Murdoch was helpful with our initial meetings and community tour as we made our decision. The Executive Director, Monica Lee, has been nothing short of AMAZING. She has been there for us personally at every step of the process of moving into the community. She has impressed me so much with her responsiveness, professionalism and leadership of an amazing staff that truly cares about their residents. The caregivers on the second floor have been so caring and attentive to my mom and stepdad. Big load off my mind. Special shout out also to Matt Reinsel who helped tremendously with the logistics of moving in and Chef Brian (BA) Smith who is cooking some great food! If you are looking for that next phase of your loved one’s life, I highly recommend Harmony at Savannah.