Brookdale Echelon Lake

This place is horrible ! The new kitchen director Elliot has came in and took my Mothers two options away as far as lunch and dinner options. The residents don’t get any types of vegetables. He has now switched over to feeding the fourth floor memory care resident on desert plates. If my mother don’t want the one option only other option is a dry , stale sandwich . I’ve witness them eating food off tables due to the plates being too small. The memory care residents also have no activities they have them sit in front of a tv all day. The aides do the best they can , they need way more help than what is there. Also mom’s laundry is always piled up. Communication here sucks ! Nurses never have an answer for questions. You can’t go to the ED because she’s very dismissive. The fourth floor memory care unit needs to be shown more love, care, and compassion, they are still humans!

So disappointed. #1 assisted living?! By whose standards?! My mother has been there for three months and is now completely bedbound. There is zero communication amongst staff and there is no way to get in touch with anyone in the nursing station. Completely understaffed. We purchased a $1000 mattress for my mother-in-law with a heavy duty Mattress cover to ensure that it would remain intact. However, because the staff are completely incompetent, neither the cover or sheets were placed on her bed, which became soiled to the point of absolute neglect. Additionally, the room is infested with fruit flies. All of our concerns have gone unanswered, and she is currently in the hospital with terrible bed sores. Don’t walk away from this place, run!

Due to covid I have been many facilities. Brookdale is above an beyond any other facility. It's immaculate the food an service is that of high end spa . Nurses are always available. I'm so grateful to Meghan for making this possible an allowing me to feel as if people here have my back

Finding the right assisted living facility can be quite a daunting task. I couldn’t be happier with the quality of care and services that my family member is receiving. Brookdale takes pride in providing person-centered care, practicing ethics, and having a clear mission statement. Having my loved one in a location that is accessible for daily visits from friends and family is invaluable. I can’t thank the Brookdale management and staff enough for providing my loved one and family with support during this very difficult time in our lives.

I’m not sure who is writing positive reviews about this place. They are severely understaffed and have had several different directors in the past five years that cannot fix it. I’ve reached out to Ian Yannuzzi, an executive at Brookdale several times but the problems persist. There is a mouse problem. I have to ask for my mother’s room to be cleaned every time I visit (and I visit at least weekly). Her laundry isn’t done on scheduled days and no one is held accountable. I highly doubt they shower her on her scheduled days and I often have to do that as well. Her clothes, toiletries, treats and other belongings go missing despite everything being labeled. I’ve heard every possible excuse from the staff as to why this is. My mother was moved to memory care (after she wandered out the unmanned unlocked door at 3 am in the rain) which they charge more for but don't round on the residents any more often despite the fact they remove their call bells from them. Do not put anyone you love here. I’d move my mother from here but the only thing that’s more broken than this awful place is the US healthcare system.