The Waters of Wexford

My mom is in memory care at The Province of Wexford. The most prominent thing I've noticed is that the staff engages with family members. This may not seem like a big complement, however, compared to where we moved mom from, it's huge to our family. The other thing I've noticed is that all of the family members with loves in memory care at The Province, have a look in their eyes that say loud and clear that they have a peace and comfort in the knowledge that their loved one is well cared for. Again, I'm comparing this marked difference to the facility that we moved mom from. I feel comforted in what family members with loved ones in memory care have shared with me.

Amendment….I spoke with Mark the executive director who was very apologetic for our needs not being met. I appreciate his leadership and ownership of the problem. My wife wanted to tour the facility a couple of weekends ago for her father who was in desperate need of memory care. She made it clear that we could only tour in the afternoons. The sales person, Alaina would only make an appointment at a very specific time in the mornings, which because of my father-in-laws care needs, we could not make happen. We ended up finding another facility for my father-in-law because the other facility was much more accommodating when it came to tours. It’s unfortunate our tour needs could not be met because we had heard good things about this facility at when it was The Waters.

My mother was at The Waters for nearly 5 years, from the summer of 2019 until April of 2024. She lived in the independent apartments and absolutely loved it. I think I can speak on behalf of all my siblings, that we were happy to see her happy and well-cared for. She developed new friendships, participated in activities, and enjoyed so many visitors. Staff and residents alike became her friends. When the time came that she needed the care and assistance of the health care aids, they were fabulous. They handled her with care and compassion, and even shared a few tears with us. On behalf of the entire Giangiordano family, I share our gratitude to the entire team at The Waters of Wexford. Thank you for being there and caring for our mother.

Everything at The Waters of Wexford was excellent. Our family has had experience at several other Senior Living facilities in the North Hills and The Waters was head and shoulders above any other place. The admissions process was smooth, staff went out of their way to assist us with move in and with orienting our mom to her new home. The care team, including nurses, aides, techs, facilities and dietary staff all were so welcoming and always attentive to our mother and her needs. The genuine heartfelt care from a consistent team of dedicated caregivers was remarkable. Our mother felt secure and content in her new home at The Waters. I wish there was an option to give more than 5 stars, because The Waters deserves a 10.

It was very hard for my elderly parents to leave Florida & return to our hometown of Pittsburgh, but the administration & staff at The Waters of Wexford made everything so much easier- for them and for us, their family. The staff has continued to provide excellent & compassionate care for nearly 2 years. Sadly, my dad died last month, but again, the Waters staff were so kind and helpful. The facility is always clean & the food is remarkably good! Highly recommend The Waters!