Brookdale Yakima

This is grandma’s House for REAL! Before you ever walk in the warm yellow house surrounded by beautiful flowers makes me think of my grandma‘s house. As I walk in I find smiling faces everywhere, kindness abounds from employees to residents. The rooms are cozy and spacious and the house in general is easy to navigate. This Is my choice!

I will be removing my parent from this establishment. There are some very unprofessional workers here. For example, Davina the care coordinator, i witnessed her “making out” with another man in the facility near other residents present, completely inappropriate and unprofessional!!! That lady is also very rude to my father who is a resident at Brookdale. When I ask about medication changes for my father she never follows up and completely ignores the situation and just sits on her butt. Horrible..

Brookdale Yakima has some kind employees, but at an administrative level they lack important communication and organization skills. There were multiple incidents where the nurse said she would follow through with lab work/testing for my father and then did not. He signed up to have incontinence products delivered, which the staff were supposed to monitor and order, but they failed to follow through so we had to go back to supplying them ourselves (and deal with the discomfort of him running out). Once my dad fell down and needed a band aid; the staff could not find any bandages and had to run downstairs to the office for them as we held a washcloth to his knee. In the end, we moved him to a different facility (not affiliated with Brookdale) but there was no discharge process. It has been almost 2 months since he moved and we have still not received any paperwork. I do not recommend this facility. PS: I was just looking at other Google reviews of Brookdale and dislike the fact that a number of them are posted by current employees to boost their ratings.

On a scale from 1-10 Davina Chavez is a 10 she went out of her way to make sure my grandma was well taken care of with her kind words,hard work and dedication.

Look no further, BEST community in town. Staff are very warm & welcoming, as were the residents. Brought my grandmother in for a complimentary lunch that did not disappoint, servers were very responsive and friendly. We liked the baked cod and Alice's chicken salad, Although a great variety of options to choose from. I feel that the cleanliness of the community expresses their attention to detail in a positive way. Feedback from the residents we visited with was positive and inviting, a few mentioned the vast amount of activities they are happy to engage in. Grandma has called off the search, and is happy to call Brookdale home sweet home. Thank you to all the staff there for your empathy, reassurance, and efforts to keep Grandma safe & happy.