Mon-Fri: 9:00 AM - 6:00 PM
Sat-Sun: 10:00 AM - 4:00 PM
Vital Homecare of Asheville
Vital Homecare of Asheville
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Specialties
Specialized care programs tailored to unique health needs
Service Area Coverage
Providing exceptional home care services in 81 ZIP code areas
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Vital Homecare provided excellent care for my family member. The staff was very professional, compassionate, and truly dedicated to ensuring the best possible care. I would absolutely recommend their services to anyone in need of home health care.
They are not professional. They only care about getting paid. A specific "helper" named stacy was the worst employee I've ever seen and when I reported her to the company they did not care. The company only cared about all the money they were getting paid by my moms Medicare and Medicaid. Stacy had came over 3 times before I decided to see what was going on in the visits. When she got to my home she was on the phone arguing with Duke Energy. She walked to my fridge and asked for a water. I had to ask her to empty the pot in my moms potty chair which is the main reason a helper was needed. This was her first time doing it so when she was walking with the pot while still on the phone she spilled urine on the bedroom carpet. She did not even try to clean it properly. She went on the porch with my mom and smoked. My mom just had her foot amputated and hadn't smoked cigarettes in several years. I left for about 3 hours and when I got back nothing had been done. Stacy was looking at her phone and hadn't cleaned or done anything helpful. I told the company but a manager never called me back because they didn't care. This is my home but my mom was the patient so they used that as an excuse. I wanted stacy to be held accountable and I did not want her back on my property. The company wouldn't send a different helper so we had to try to find another agency. About a month later I found out that stacy was picking up money from my porch and leaving cigarettes for my mom. This happened several times. Stacy should never be any type of caregiver. I had to install a security system because she doesn't know what it means to be professional. Just for a little more context, my mom has mental health issues and was not in the right state of mind. Stacy took advantage of my elderly mother. It is truly disgusting. If you are going to give this company a chance I highly suggest that you do not let them assign stacy to you or your loved one.
I would recommend to any of my Senior friends in need of Professional..Highly Efficient home care that Vital Homecare did an amazing job for me! Top shelf Company!
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