Advancare

Terrible customer service !!! They sent the wrong item for my CPAP. I tried to return and they said they would send a return envelope. I called every week for many weeks and they kept promising to send the return envelope. They finally sent the envelope 10 weeks later, and I returned the items the same day with a confirmation via tracking number so I know they received them back. However, they did not credit Medicare so I could not get new supplies covered. I do not recommend doing business with these people.

We've had great customer service from everyone at Advanced Homecare. My Dad needed a CPAP machine and they came out quickly to get him set up, explained everything clearly and showed us how to use the equipment. A few weeks later they called to say there was some leakage (from a report that was automatically sent to them), so they came out and gave us a different mask that works better for my Dad. One part of the machine was getting stuck so they stopped by to see if they could fix it, and since they can't, they'll get us a new part. We really appreciate their customer service - and a special shout out to Cody who has helped my Dad the past couple of visits. Thank you!

I have had a HORRIBLE customer service experience with Advance Homecare Sleep Apnea Services. I received a call (9/23/21) from their Customer Service team, Gabby, stating I had been approved by my insurance for a portable CPAP but it had been on backorder, I would be contacted when it was available. Fast forward to 12/6/21, I call (not Advance Homecare) for a status update on my portable CPAP and I was by Alicia I could purchase a portable for $1000! Now they are telling me I can purchase a portable CPAP for $1000 when I was told it was covered by insurance. I can purchase the portable CPAP on my own for under $800. I STRONGLY ADVISE TO AVOID THIS COMPANY and stay away from customer service reps Gabby, Jocelyn, Janet, and Alicia!

I don't usually rate any business lower than a 4 but Advanced Homecare's handling of my doctor's request for a cpap machine and all its accompanying supplies for me was so bad that I requested my doctor to refer me to another company that would provide me with the necessary supplies in the future. I have never had the kind of experience as I have had with this company. Until you call them for a follow up, they do not act. I have never seen a company order a cpap and NOT order the headgear and mask at the same time. I had to call them twice, message my doctor and nurse, before they act on it. Service is very very poor. The staff I spoke to today told me she will have their manager call me regarding my frustrations with them and I can only guess it will be another week before I hear from the manager, if at all. RATING THIS COMPANY AT LESS THAN ONE STAR!!!

They sent me a new mask and supplies that were “opened for inspection “ not factory sealed, telling me that is new “standard practice”. The costs are not itemized on the packing invoice, so I can’t compare costs. They do not return calls promptly and their phone service is typically full of static and unpleasant because their call center is full of other representatives taking other calls.