Villa Del Sol Post Acute

The outside was very clean, when entering the facility it was a great smell(like sentiments or a nice hotel) The lady at the front desk did not acknowledge me or the transport team. There was a man that greeted the ambulance in the parking lot with a friendly hello and smile and directed the transport team on how to enter. Immediately upon making a right then a left, it smelled like soiled diapers. There are alot of rooms the facility looks bright. Upon entering the room i was assigned, the room was not as bright. The bed didn't work, the lady Donna kept insisting, I try to sit in the low bed. She was asking the transport team to look for the cord to the bed; meanwhile, I am standing (with a new hip replacement, and walker) . I asked to go to bathroom and the bathroom had a portable toilet on top of it. It was dirty, they're was no toilet seat covers available, master of fact, there was no toilet seat cover dispenser. The nurse in charge, Donna allowed me to try and clean the toilet seat with wipes that the transformer team found; not once asking to help. She said she would get housekeeping to bring me a toilet seat cover. She gave a stern warning to the lady in the bed next to where I was going to be placed, "to not move, to stay out the way" I felt so bad for the lady because#1 she talked to her through the curtain, never making a gave contact and the tone she used was very condescending. The room was very hot, which breeds germs, the one bathroom was connected to another room with 2 people. Donna tried to insist the bathroom was for only the room i was in but while sitting there (it took so long to find me a wheel chair, which Donna tried to first offer me a residents personal wheel chair to sit in, which was not ok, then pointed me to a wheel chair, which mind you im standing with a walker, fresh out the hospital from a hip replacement surgery; she didn't offer to wipe it or anything. The transport team helped wipe it down for me) I then used a sheet (that I had brought) to sit in the wheel chair. While sitting in the wheel chair, a lady from the other room connected to the bathroom went in to use the bathroom. (Mind you they said it was only for the room I would be in, us 2 ladies; obviously not true). The bathroom was not clean. I truly feel like I would have left out with some kind of disease if I would have stayed. I'm so glad, I did not have to stay, I thought I need more therapy before heading home up stairs. But you don't know how strong you are until you are out in a situation. The whole time Donna is trying to convince me to stay. Saying they got another room with a bed that work and a remote, This should have been established when you accepted a patient. AT this point, I had called family to pick me up. I refused to stay in a facility that doesn't take health and policies seriously. I also heard a cna tell Donna that she couldn't help a patient purposely because the equipment wasn't working. Donna kept insisting she helped the patient. It was obvious the staff was saying it was not safe for her her or the patient without the equipment. Donna didn't seem to understand /care, not sure which one it was. I was so grateful that the transport team didn't leave me. I did dial to someone from admin who apologized and agreed on how things happened unprofessionally, that was good to know that they wanted to make sure i knew Donna was not full time staff and that they do not run their program like this typically. Hopefully that is the case because Lord knows it shouldn't be

My mom was there to recover and the staff was friendly and went the xtra mile. Of the people who helped was Reyna and Janice. My mom felt welcomed and we were all grateful.

A lot of the staff are lovely and will go out of their way to help you but there are some that are just there for the paycheck. The food in the facility is severely lacking. Most food seems to be overcooked and unappetizing. That’s when you just get what’s on the planned menu. If you want the second choice or something from “Always Available” list, even if you give them the request more than 2 hours prior, the likelihood of actually getting that isn’t very high. They tell you to write what you want on the ticket that comes with your meal but they rarely read the ticket, even when it is written by the head person in the kitchen. Now I want to be fair, the morning kitchen staff seems to be better than the lunch staff and though the dinner staff was just as bad, they actually tried to rectify the issues, made corrections, and have improved. The recipes used just aren’t that tasty. Yes, I know this isn’t a restaurant but that doesn’t mean the food can’t be good, flavorful, and cooked properly. Other facilities and hospitals can do it, so can this place. Thank goodness they allow you to bring in outside food. The facility is clean and the house keeping staff are friendly. They do a wonderful job. The facility could do with some new paint in some of the rooms, some updates to the lighting in the rooms to allow the patients to turn them on/off, and the sliding glass doors need some maintenance. They are difficult to slide open for the able-bodied person let alone someone in a wheelchair or walker. The admission seems to be very slow. It took over a week to get the admission paperwork and I had to ask about it upon admission. No one came to tell us the ordering (menu) process or how anything worked in the facility. We also had to ask for stuff like a toothbrush, toothpaste, etc. Normally that is given upon admission. I do have to say that they were very accommodating regarding the visiting hours though. This place is better than some facilities I’ve seen but could use some improvements. I would give it three and a half stars but they don’t allow for half stars.

I'm very disappointed with the lack of medical equipment at this facility. My grandma had her knee replacement surgery and was admitted here for rehabilitation but the lack of wheelchairs is unacceptable. The staff has to look around the entire facility for wheel chairs. Almost every patient requires a wheelchair but they don't have enough to accommodate all the patients. It is very difficult to move her around because she can barely walk on her own. I'm worry for her safety and hope that they can be better equipped to get patients around safely. I am happy with the service here but very disappointed with the lack of wheels chairs in a place that is considered a rehabilitation center.

They took fantastic care of my mom, were very communicative, showed genuine concern. The place may be a little older, but its very clean, all the staff we met were very positive. Overall, a very good experience.