FOREST HILLS CARE AND REHABILITATION CENTER

If you love your family members, do not send them here. This place is a catty, gossipy, unreliable, crude, and disgusting mess. A family member of mine was sent here and their experience was appalling. Staff members were gossiping about them, making fun of their weight, saying that they hope my family member dies, making jokes about killing them, and making comments about wanting them to smell their own excrement due to the toilet being broken because "they deserve it". I have never heard or seen such an unprofessional and toxic environment. Now, they did not say anything like that to their face, but here is the thing. Forrest Hills has THIN walls. You can hear them all trashing patients from their break room. It is impossible not to hear any of that. Sure, they may be nice to you and your family member face to face, but behind closed doors, they act like your family member is the scum of the Earth. The hard thing is that my family member is not even that old, not nearly as old as the typical resident here. So they were able to hear and understand every word that the staff was saying. I can give 100 examples of how horrible their stay was and how NO ONE should ever put someone they love here. Not only was the staff horrible, but the conditions were also dreadful. The "clean" sheets they would give to patients and residents had STAINS on them. Not coffee stains or food stains, but excrement stains. Even when we were leaving, I was trying to help my family member out with a wheel chair. A nurse was leaving as well and did she decide to maybe show kindness to a patient? No, she let the door close in our faces TWICE, and sit and chat on her phone while I was trying to not only maneuver her wheelchair but also get her outside. If I could give this place 0 stars, I would. DO NOT SEND ANYONE HERE EVER NO MATTER WHAT REASON. And to the corporate or management, do not bother sending a "I'm sorry to hear about your stay" reply to this review. Your management knew about all of this and did nothing. I never want to hear or see anything from you guys for the rest of my life. Goodbye.

Absolutely awesome place. All the staff treated my husband with concern, dignity and professionalism. We were impressed with the manager who quickly helps out when needed. The facility was clean and the food was great. A constant schedule gave residents and temporary residents the opportunity to participate in several activities a day. I would not hesitate to take up residence there myself. I give Forest Hills six stars. I have 2 adult children in physical therapy and they both were impressed.

I had my family here in 2023, the administrator was amazing and took care of any concerns I had very precisely. My mom just left this facility and I was shocked to see how downhill it has gone since Mr Doug left. The administrator talks but does not actually do what he says he is going to and the head of nursing does not even return phone calls or address complaints at all…My mom had a shower one time in the month she was there, she smelled horrible. She has been skipped meals, had to wait over an hour to use the restroom due to their only being one nurse aide on the hall with 18 patients, I counted the rooms being occupied. When I asked why they only had one nurse aide for their night shift I was told they did not have it in their budget to have more which confuses me as a retired nurse because that is illegal and neglectful. My mother did not benefit from being here at all, it was sad to hear residents yelling out and their bells going off for hours while the nurse aide is busting her butt with no help. This place and its administration needs to be investigated by state. Do not send your family here!!!!!!!!

This is a great place only for rehabilitation,some of the morning nurse are so rude and hateful,there was one nurse that I had in the morning who was so rude and hateful,I suffer from PTSD and major depression,she always made me feel unwanted and I felt she didn't like me being here ,so I talked to her boss ,but didn't do nothing about it,on July the 29th at 6:55 in the morning,she was my nurse,she was so rude ,she talked about me behind my back,never treated me like a patient,so that's why I'm living from here , people like here should not be working here ,it's a not that great here I've seen better places,I can't believe after I served for this country,and get treated like this can't believe it,I'm gonna take it to the media, rehabilitation was the only thing I liked about it here ,

First of all my husband was a diabetic and they do not have a menu option for that. Then he complained that he was very cold. Their idea of rehab was leaving the patient in his bed with a sheet of exercises that were on the tv stand. He complained they dropped him while they were trying to get him out of bed. His bed the last two days he was there he had no sheets on his bed. He caught pneumonia in both lungs and RSV. This was a horrible place for him . They gave him a bologna sandwich for Christmas dinner. I would never trust a place like this again.