Diablo Valley Post Acute

my dad was sent here from kaiser after a mild stroke and care has been terrible at best!! gets a shower once a week if lucky,supposed to be twice a week, food is abosolute crap. they dont care for patients came in no wounds now has bruises on arm 2 bed sores ans a leg wound (pressure sores) they tested him for covid with no signs of covid because a speech therapist said he was congested but it is because they are thickening all his drinks. cant ever get a hold of anybody and force tests on people...after we put no vac,tests or meds until we notify us first, they dont read or pay attn the speech therapist is the worst she interupts all his meals so his food gets cold its bad enough hot. they dont rotate him in bed at all..pt and otc is decent. rooms somewhat clean. tv terrible,parking is the worst. LOOK FOR BETTER PLACES THIS PLACE IS TERRIBLE!!!! UPDATE 08/22/25 GOT DISCHARGED WITH BED SORES NOT READY FOR RELEASE THERAPY WAS PATHETIC. WE HAVE REPORTED THEM TO MEDICARE FOR FRAUD AND ELDER ABUSE. FILED COMPLAINT WITH STATE AND JAACO FOR BAD CARE, ABUSE AND INCOMPETENCE. HE LOST 28 POUNDS IN THE PLACE BECAUSE OF HORRIBLE FOOD! AND CARE

Read about how they gave a cup of cleaning solution to a patient and wouldn't call 911 for 2 hours. Only after patient borrowed roommates phone and called 911 himself did they take any action. There's complaints about neglect and crusty diapers.

Primarily worked with RJ in communications with DVPA. He is a busy man. Once I figured out who to talk with regarding my mom's care, it went well (RJ works very well with long distance communication via text). They have great experience working people through the confusion of post surgery and therapy getting patients back on their feet. Parking is tight but workable. The facility is clean and there are large areas to visit outside of the patients rooms.

This has got to be one of the most unkempt, filthy, sloppy and horribly run nursing homes in Northern California. The place stinks inside, the food is terrible, the visiting areas are untidy and dirty with not enough chairs, they are understaffed so the patients receive little attention and most of the ones who work there show little concern. Items are stolen from the patients with no explanation, and the place as a whole is just totally depressing. I know first hand sll this to be true because my mother unfortunately is a patient here and I've seen some of 5hes3 things myself. Yes, if I was wealthy I'd place my mom in a much better nursing home, but I just can't afford it and she's dependent on Medicare/Kaiser. All other possible better places are full and she's on a waiting list. This place is horrible and its a real shame how the state and the staff at this dump regard and treat the elderly in need of assistance. Go by and see for yourself.

Because this facility is in Concord I expected a high level of care for my mom. She arrived in the evening to an empty room that apparently had not been used recently, evident by the clock on the wall that hasn't been changed to daylight savings time. There were no chairs in the room and they did not check to ensure that the air mattress on the bed frame was full, ready for someone to sleep on. Yes I said air mattress. They told me that they do not have regular bed or hospital mattresses on their beds. Her's deflated which means she had to sleep basically on the hard frame. To try to get comfort, she put pillows underneath herself. The next morning they didn't provide her towels to wash her face and she had to sit on the garbage can to eat her breakfast because they didn't provide a chair for her to sit on. She finally asked for a chair because she refused to get back in the bed and lay on that hard mattress frame. That was around 9am. I arrived at approximately 10am, asked for a chair to sit on and pointed these things out to them. I was told they were having maintenance to fix her bed. It is now 11:50 and they still have not arrived to correct the issue. Mom is drowsy and wants to sleep but cannot get back in bed until they do so. I'm very disappointed in my decision to place her here versus the facility in Antioch thinking this would be a better place for her. I hate to say I was mistaken.