THE NORTH SHORE ESTATES LLC

Northshore Estates is a wonderful nursing home, very adequate, clean, with caring professional staff. My wife, Darlene, of 46 years, due to a dibilitating stroke, resides there. I am very pleased and grateful with the overall quality of care which gives me peace of mind.

The staff know their residents well and take excellent care of them. Also, the activities they offer their residents are so much fun!

I spent 2 different times at North Shore Estates after I had total right shoulder reverse replacement. I had nothing but a great experience. The food was great my cnas were awesome and my nurses Rn Kris and Lpn Sue were awesome. I hope I don't have to go back lol but if I do

Short staff. Every time I visit my sister is in bed. Room very dirty and extremely cluttered. We send flowers and no one bothers to water them. There's one staff member who keeps my sister supplied with soda that she obtains herself and doesn't take extra money to do so. One staff member has lied to me twice after telling me she could provide a service.

BEWARE... -10 rating! There are SO many disturbing concern's happening in this nursing facility from nursing staff ( loudly heckling daughter during visit's outside my mother's door), supervisor and nursing director becoming sarcastic and rude when I requested our mothers plan of care . I had to bring in a medicare coordinator to have FULL access to her plan of care. Our mother is on palliative care/hospice currently. My guardianship right's have NEVER been honored nor our mothers wishes to NOT sustain her life!!! She is suffering (starving) and lingering far longer due to a supervisor's decision to continue giving her 100ML of water 3 times daily since her feeding tube being removed on 10/16/18. When I questioned from a doctor, how could this have happened?! I was told she were only " Being a Good Samaritan". Do you want a "Good Samaritan" sustaining your life against your wishes. In a real world it's called "financial exploitation of a vulnerable adult"! Our mother is fully aware of her surroundings, agitated, grinding her teeth to the point of breaking. I have been disrespected, SLANDERED and ignored while attempting to advocate for my mother. Expect: Incomplete plan of care, incomplete documentation for doctor orders, hospice and medication's. I went to visit my mother on 11/3/18 only to encounter an aide speaking loudly outside my mother's room making light of my mother lingering and suggesting this is delaying my winter bird travel. Our mother assumed I were leaving her and she became visibly agitated after. I had to return that evening to comfort and reassure her I am not leaving her! Resident's and family should NEVER have to experience the harm this facility has caused in the short month our mother has resided there. DON'T BOTHER asking for change......YOU will be treated as a problem, slandered and bullied by staff! Please pray for our mother!