LORIEN ELKRIDGE

In the past two years my wife has needed to go into a Rehab enter. The first time was two years ago after she had back Surgery. They put her in a facility near where we lived. The facility was nice and seemed to be well equipped but seriously understaffed. It often took a half hour to an hour for an aid or nurse to respond to her call requests. Facility okay, staffing an issue. This time she after having fallen many times in our unit she was hospitalized, They decided to send her to a Rehab Center in Anne Arundel County. This place, though highly rated by Medicare was awful. It was a rather dingy facility in which you were immediately overwhelmed by the smell of urine and feces! It also took an hour or longer for anyone to respond to her calls, often she was told just to “go in your diaper” until we have time for you! The PT/OT facilities were bare-boned and she received barely more than 20 minutes of one or the other during weekdays. And on one of those days they had a group session instead of individual treatment where none of her Rehab needs were addressed! This place was so awful I found myself crying to myself, feeling guilty that she had to stay in this disgusting facility! I fought for and finally received the OK to transfer her to Lorien, Elkridge! I can only describe it as like going from the worst Motel 6 in the world to the Carlton-Ritz! Lorien Elkridge in a very welcoming, clean, well-equipped facility. And the staff, including the those working the front desk, are very welcoming, responsive, kind and caring!! She rarely waits more than 5 to10 minutes when she request assistance. They seem to be eager to get whatever she needs and often do the same for me. The nurse in charge, is on the ball and is willing to put up with my inquires of her medical treatment and requests from me to obtain specific treatments and/or mess (I will admit that my career with the FDA as an expert in both Medical Devices and Pharmaceuticals does give me an unique knowledge base.) She gets OT and PT every weekday, often for as long as an hour each! I can't rave enough about this facility and its staff. If you live near Elkridge you definitely would want to send your loved one her if they need rehab. Heck, even if you don't live near here, I would still recommend you check this facility out.

My mother was here for 20 days in August 2025. The care she received was amazing. The nursing staff and aides were very caring and responsive. The physical and occupational therapists were awesome, working on the things she needed to accomplish in order to come home safely, and giving her a gentle nudge on the few occasions she wasn't too keen to participate. Her room was cleaned everyday. Everyone; the front desk staff, the social workers, the medical staff, the therapy staff, and the custodial staff were always friendly and helpful.

Lorien Elkridge was the best of the three rehab facilities my mom has been to. Of note, the PT and OT staff and the administrative staff are excellent. I especially appreciate Samantha and Gina reaching out to me about a hospice issue that would have been very costly for us. The facility is very nice and the care my mom received from Franklin was excellent. Hope not to be back, but if we need to, this is where we would go. Chuck H

A family member was here recently for recovery after a hip fracture. We can't say enough about the therapists. They were all great and certainly worked to get the patient back on their feet. As far as the rooms go, they are getting to look a little shabby. They certainly don't look like the lobby which is beautifully decorated including a tropical fish tank. The nursing staff were okay. The nurses and aids seemed to always be busy when the patient needed assistance. It frequently took more than 2 hours for them to help the patient to the toilet. Unfortunately, the delay usually led to a diaper change being needed where if they had just helped the patient to the toilet that wouldn't have been the case. I also feel that more training is needed to ensure proper safe handling of the patients. It was apparent that the staff are not always familiar with what the patient is being treated for and they can sometimes seem to be handling the patients in a manner that seems rough and not the way the person should be treated based on what part of their body the injury/surgery was done on. The food service is also a negative. They do a survey with the patient at admission but seem to ignore what they are told. There were multiple occasions where food that is clearly marked as not being wanted were served to the patient. They also never brought butter or margarine with rolls/biscuits even when it was asked for. The food waste must be ridiculous. They should do an order system to let the patients pick from 2 or 3 options. This would certainly cut down on food being thrown away. Overall, we give them 3 stars. There are certainly worse places out there, but some improvement would go a long way at this facility.

Initially, this journey began with hurdles. However, the staff made immediate improvements, which made our family feel heard during such a difficult time. Chante Williams started the ball rolling for me!!! I was so distraught when I walked in the facility. She reassured me my concerns would be addressed and they were the same day!!!! So many beautiful ppl. We thank you for your patience and kindness toward our loved one!!