Orchard Post Acute

I recently spent 26 days at Orchard Post Acute recovering from a serious surgery. The staff of nurses, nursing assistants and therapists were terrific. The facility was functional with the therapy gym outstanding. The food was surprisingly good. The atmosphere was friendly and caring. The one negative comment I have is in regard to the communication from the staff on matters of patient discharge. I was given two days to vacate by Medicare which was inadequate time to get needed medical equipment to my home. It was necessary to spend many hours following up with staff to make sure that equipment I needed was ordered. I was allowed to borrow some equipment from Orchard until the equipment I required was delivered to my home. I am grateful for that consideration.

Their website says they promote healing but how can anyone heal when patient are either room with another person or 3 other people in small tiny rooms? My parent was here for months and staff keeps losing clothing and blankets, even when labeled. Staff doesn't bathe my parent on schedule on a consistent basis and sometime we visit and notice odor and then tell staff to wash my parent before they do it. They've also lied they have given my parent a shower when they hadn't. Another staff outed them out to us. Also, my parent had to sit in his own feces in diapers for hours before they change it. I asked a staff and she said it was dinner time, they didn't have enough staff so they can't do much about it. It seems most of these patients don't have family that advocates for them, so they just take it. We visit often and sees too much unacceptable practices. Without family to advocate, patients are treated like a number. The only positive experience I had was with the skilled therapy department.

My experience as a student training here has been great! Staff are all super helpful and willing to teach students. The facility is well-kept and organized. It’s been a great environment so far!

My father had the pleasure of experiencing care at Orchard Post Acute, and I am thoroughly impressed with the quality of service provided. From the moment he walked in, my father and myself was struck by the impeccable cleanliness of the entire facility. Every area, from the patient rooms to the common spaces, is maintained with the highest standards of hygiene. Everyone, from the medical professionals to the support staff, is incredibly friendly and attentive. They go out of their way to make sure patients feel comfortable and well-cared for, always offering a warm smile and a kind word. It’s clear that they genuinely care about the well-being of their patients. My family and myself highly recommend Orchard Post Acute to anyone in need of post-acute care. The combination of a pristine environment and a compassionate team makes this facility exceptional.

My experience being at Orchard Post Acute for me was different I worked as a CNA so being the patient was hard but this place made me feel so welcome and the staff there were so good to me the social worker all the nursing staff CNA’s all the nurses and just all the people that worked there were super good to me even the kitchen staff,house keeper to everyone became my new friends and most of all the physical therapy was so good to me I had physical therapy everyday and I showed so much progress being there I was there from may 16 ,2024 to July 24 ,2024 Thank u so much for making a difference in my recovery