Glasgow Hills of Journey
Glasgow Hills of Journey
3.6 (48 reviews)
Skilled Nursing Facility • 112 Licensed Beds
120 Melrose Drive, Glasgow, WV
CMS Medicare Ratings
Overall
Inspection
Staffing
Quality
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Glasgow Hills of Journey

Skilled Nursing Facility • 112 Licensed Beds
120 Melrose Drive,
Glasgow, WV
CMS Medicare Ratings
Overall
Inspection
Staffing
Quality
View details →
About

Glasgow Hills of Journey – Medicare Certified Since 1992

Glasgow Hills of Journey is a Medicare and Medicaid certified skilled nursing facility located in Glasgow, West Virginia. This facility has been serving the community for 34 years. A Medicare-certified skilled nursing facility provides 24-hour nursing care, rehabilitation services, and assistance with activities of daily living for patients who need skilled nursing or rehabilitation services on a daily basis.

This facility has 112 certified beds with a current occupancy rate of 92% (averaging 104 residents per day), which is high. Skilled nursing facilities provide 24-hour nursing care for patients who need rehabilitation services after a hospital stay or ongoing care for chronic conditions. Services include skilled nursing, physical therapy, occupational therapy, speech therapy, and assistance with daily activities.

Staffing Levels: Based on CMS payroll data, this facility provides approximately 3.33 hours of total nursing care per resident per day (1.94 hours from CNAs, 0.69 hours from LPNs, 0.7 hours from RNs). Physical therapy staffing is 0.05 hours per resident per day.

Medicare Quality Ratings: According to CMS, Glasgow Hills of Journey has an overall quality rating of 1 out of 5 stars, which is much below average compared to other nursing homes nationwide. Individual category ratings are: health inspection: 1 stars, staffing: 2 stars, quality measures: 4 stars.

Medicare Coverage: Medicare covers skilled nursing facility care for up to 100 days following a qualifying hospital stay of at least 3 days. Days 1-20 are fully covered by Medicare, days 21-100 require a daily coinsurance payment. Many residents also use Medicaid, private insurance, or pay privately for long-term stays.

Questions to Ask: When visiting a nursing home, ask about: staff-to-resident ratios and RN coverage around the clock, how they handle medical emergencies, activities and therapy programs, how they communicate with families, their approach to falls prevention, and policies for managing resident complaints.

Visit Medicare Care Compare to view detailed ratings, inspection reports, staffing data, and compare this facility with others in the area.

Quality ratings and facility data are updated periodically by CMS. We recommend verifying current information at Medicare Care Compare.

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Local Comparison Snapshot

How Glasgow Hills of Journey compares to 13 facilities in Charleston, WV

Click a measure name to jump to details • Hover over for definitions

Measure
This Facility
Area Avg
Comparison
Overall Rating
Medicare 5-star rating
1
2.8
Quality Measures
Clinical outcomes & safety
4
3.3
Health Inspections
State survey results
1
2.8
Staffing
Nurse-to-resident ratio
2
2.7
Staffing Hours (per resident/day)
RN Hours
Registered nurses
0.70 hrs
0.93 hrs
LPN/LVN Hours
Licensed practical nurses
0.69 hrs
0.88 hrs
CNA Hours
Certified nursing assistants
1.94 hrs
2.10 hrs
Total Nursing Hours
CNA + LPN + RN combined
3.33 hrs
3.91 hrs
Agency/Contractor Usage
Lower agency use often indicates more stable, consistent care
RN Agency Use
% of RN hours from contractors
0 %
0.3 %
LPN/LVN Agency Use
% of LPN hours from contractors
0 %
3.9 %
CNA Agency Use
% of CNA hours from contractors
0 %
0.3 %
Staff Stability & Occupancy
Staff Turnover
Annual nursing staff turnover
59 %
48 %
Occupancy Rate
Percentage of beds filled
92 %
91 %
Financial Estimate
Based on CMS Cost Report data (for reference only)
Est. Daily Rate
Average cost per day
$397
$493
Estimate Only: This figure is calculated from cost reports and is for informational purposes only. Actual rates vary significantly. See details or contact the facility.
Better than Area
Near Average
Below Area Average

Data from CMS Medicare Compare and Payroll-Based Journal. Area averages based on 13 facilities in Charleston, WV.
Ratings and staffing data typically reflect the most recent quarterly reporting period available.

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Medicare Star Ratings

Official CMS ratings based on health inspections, staffing, and quality measures

Data as of December 2025

What do Medicare star ratings measure?
Medicare rates nursing homes on a 1-5 star scale based on three key areas: health inspection results, staffing levels, and quality measures like falls and infections.
How often are ratings updated?
CMS updates nursing home ratings monthly. Ratings can change based on new inspection results, staffing data from payroll records, and clinical quality outcomes.
Overall Rating
1/5
Quality Measures
4/5
Health Inspections
1/5
Staffing
2/5

Star Ratings History

Quarterly performance from 2013-2026

View on Medicare.gov
Overall
Health Inspections
Quality
Staffing
Source: Centers for Medicare & Medicaid Services

How Does This Facility Compare?

Compared to 13 other nursing homes in Charleston, WV

Why compare to local facilities?
Local comparisons account for regional staffing markets and demographics. A facility performing above local averages often indicates strong management and quality care relative to area standards.
Glasgow Hills of Journey
Charleston, WV Average

Based on CMS Medicare star ratings. Higher ratings indicate better performance.

Staffing Hours per Resident Day

Glasgow Hills of Journey
Charleston, WV Average

Staffing data from CMS Payroll-Based Journal. Higher hours generally indicate more direct care time.

Staff Turnover Rate

Glasgow Hills of Journey
Charleston, WV Average

Lower turnover rates generally indicate a more stable workforce and better continuity of care.

Agency/Contract Staff Usage

Glasgow Hills of Journey
Charleston, WV Average

Lower agency usage often indicates better staff retention. High agency rates (>30%) may suggest staffing challenges.

Agency Staff Trends

Historical agency/contract staff usage by role

What does agency usage indicate?
Agency/contract staff fill temporary staffing gaps. Lower percentages typically indicate a stable, permanent workforce. Facilities with consistently high agency usage (>30%) may face staff retention challenges, though temporary spikes can occur during seasonal illness or transitions.
CNA
LPN
RN

Data from CMS Payroll-Based Journal (PBJ). Agency % = contractor hours / total hours.

Direct Care Staffing

Average minutes of direct nursing care per resident per day

Data as of December 2025

Understanding staffing levels: Higher staffing is associated with better quality outcomes. Research suggests around 4.1 hours of total nursing care per resident per day as a quality benchmark. Compare this facility's staffing to local averages to assess relative care levels.
117
minutes/day
CNAs
Certified Nursing Assistants
41
minutes/day
LPNs
Licensed Practical Nurses
42
minutes/day
RNs
Registered Nurses
3
minutes/day
PTs
Physical Therapists

Staffing Trends

Direct care minutes per resident per day

CNAs
LPNs
RNs
PTs
Source: Centers for Medicare & Medicaid Services

Occupancy Rate History

Average daily residents as a percentage of certified beds

Understanding occupancy: Higher occupancy can indicate strong community reputation and demand. Very low occupancy may affect financial stability, while extremely high occupancy could mean limited bed availability.
Glasgow Hills of Journey
Charleston, WV Average (91.1%)

Data from CMS Provider Info files. Occupancy = Average Residents per Day / Certified Beds.

Staff Turnover History

Annual percentage of nursing staff who left the facility

Data as of December 2024

Understanding turnover: Lower turnover rates generally indicate a more stable workforce and better continuity of care. High turnover can affect care quality and resident relationships. The national average for nursing homes is around 50-60%.
All Nursing Staff
Registered Nurses (RN)
Area Average

Data from CMS Payroll-Based Journal. Turnover = staff who left during the year / total staff.

Average Daily Rate

Average daily charge for care at this facility

Based on CMS Cost Report data (inpatient revenue ÷ total patient days)

FY 2023 Daily Rate
$397
per resident per day
Compared to 13 facilities in your area
Below local median ($493)
Daily Rate Trend (2018-2023)
Contact Facility for Actual Rates
This figure is an average calculated from cost reports and is for informational purposes only. Actual rates vary significantly based on level of care needed, room type, payer source (Medicare, Medicaid, private pay), and other factors. Please contact the facility directly for current pricing and availability.
How This Is Calculated
This average daily rate is calculated from CMS Cost Reports by dividing total inpatient revenue by total patient days. It represents an average across all payers and care levels. Higher rates may indicate more intensive care, specialized services, or regional cost factors.

Data Source: Financial data from CMS Skilled Nursing Facility Cost Reports. Data typically lags 1-2 years. This information is for educational purposes only and should not be the sole basis for financial or care decisions. CareListings does not guarantee accuracy.

Financial Health

Comprehensive financial indicators from CMS Cost Reports

Data from fiscal year 2023 (most recent available - cost report data lags ~2 years)

For-Profit Facility

Financial Summary

Metric This Facility Local Median Comparison
Operating Margin
Profitability ratio
9% 9% Below
Net Income
Annual profit or loss
$1,268,169 $1,310,779.5 Below
Staff Cost per Resident
Daily salary expense per resident
$128/day $132/day Lower
Occupancy Rate
Bed utilization percentage
92% 92% Higher
Est. Daily Rate
Average revenue per patient day
$397/day $493/day Lower
Total Beds
Licensed bed capacity
112 90 Larger

Local comparisons based on 13 skilled nursing facilities in the Charleston, WV metro area

Revenue & Expenses

Net Patient Revenue
After adjustments & allowances
$13,809,333
Operating Expenses
Total operating costs
$12,541,265
Total Salaries
Staff compensation
$4,325,948

Payer Mix

Medicare
8%
Medicaid
71%
Private Pay & Other
21%

Operating Margin Trend (2018-2023)

Understanding Financial Health
Operating Margin: Percentage of revenue remaining after operating costs. Positive = profitable operations.
Staff Investment: Higher spending per resident often correlates with better care quality.
Payer Mix: Shows revenue sources. Higher Medicare % typically means more post-acute/rehab care; higher Medicaid % indicates more long-term care residents.
Nonprofit/Government: May operate with lower margins while still providing quality care due to community mission.

Data Source: All financial data on this page comes from CMS Skilled Nursing Facility Cost Reports submitted by the facility to the Centers for Medicare & Medicaid Services. This information is provided for educational purposes only and should not be the sole basis for any financial or care decisions. Cost report data typically lags 1-2 years. CareListings does not guarantee the accuracy of this data.

Who Stays Here

Breakdown of residents by payment type

Based on fiscal year 2023 cost report data

Total Days
33,770
Medicare
Short-term skilled nursing
8%
Medicaid
Long-term care residents
71%
Private Pay / Other
Self-pay, insurance, VA
21%
Higher Medicare %
Indicates more short-term rehabilitation residents. Medicare typically covers up to 100 days of skilled nursing care after a hospital stay.
Higher Medicaid %
Indicates more long-term care residents. Medicaid covers nursing home care for those who qualify financially.

Average Length of Stay

How long residents typically stay at this facility

Based on fiscal year 2023 cost report data

Overall Average
186.57
days
Medicare Stays
50.75
days
Medicaid Stays
556.00
days
Total Admissions
170
Total Discharges
181
Medicare (Short-Term)
Medicare covers skilled nursing for rehabilitation after a hospital stay. Typical stays are 20-30 days for recovery from surgery, stroke, or illness.
Medicaid (Long-Term)
Medicaid covers long-term nursing home care for those who qualify. Many residents stay months or years, receiving ongoing daily care and support.

Services

Comprehensive skilled nursing services, rehabilitation programs, and medical care in GLASGOW

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Reviews

3.6 (48 reviews)
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Susan Murphstein's profile photo
Susan Murphstein 6 months ago

I had been in the hospital and could not go home until I had some PT. I had a very good experience with the PT staff at this facility and they care about you as a whole person. The nursing home itself provided decent food and a list of activities that were varied. Nights were sometimes difficult due to other patients in the facility due to the sundowning of dementia patients. I am glad that I was able to use the bathroom unaided as the staff are always busy with the bedridden residents. I had the feeling that they were understaffed and were doing the best they could. However, when I really needed them they were there. Thank you!

L Mo's profile photo
L Mo 7 months ago

If you want your loved one to be at a nursing home where they truly care… Glasgow Hills is it. The staff there are some of the best people in healthcare I have ever met. They know their patients extremely well and I’m not just talking about their medical chart. They know their personalities, their quirks, and even their faults. And they do the very best job, taking All those things into account when they are taking care of them. There are some residents who just don’t have anybody or don’t have a lot of money. Staff members will go into their own pocket! Just to treat the patients to a soda, a new activity, new clothes etc. The head of nursing, and the administrator are always willing to take time with the patients and their families . They truly care about their residents and it shows. Right down to the details. Heck, it even smells good when you walk in the door. How many times can say that about a nursing.home?!

William Simmons's profile photo
William Simmons 6 months ago

I want to give a huge thanks to the therapy department!! They were absolutely fantastic with my family member and made us feel so welcome. They made it seem as if we were all a big family as if we’ve known them our whole lives. Truly showed us a lot of love and genuine care.

Arnise Murray's profile photo
Arnise Murray a year ago

My dad 91 years old was sent to this facility for rehabilitation. It turns out that my dad has dementia. My dad is with other residents that shares what he has. The facility is taking such good care of dad. I can tell that the nurses and aides cares very much for dad. Dad likes it there too even though he is not sure where he is. I feel good leaving dad there. I only want the best for him because he is my dad and I know that I can’t take care of him myself

Timmy Nicholas's profile photo
Timmy Nicholas a year ago

My dad was a patient there for approximately two months. He received good care while he was there. I was very pleased with the staff. The Assistant Director of Nursing, the Director of Nursing, the Physicians Assistant, the nurses, physical therapy and all the supporting staff were all very kind to me and my dad. Thank you for everything and the care and love you showed my dad,

View All 48 Google Reviews

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