DEVONSHIRE CARE CENTER

If I could rate them zero stars, I would. The only people actually helping patients are the overworked and under staffed CNA’s. This place was horrible. Within a week of being there, my mothers health declined worse than ever before. I was with her nearly every single day and it was rare when someone would come in to check on her. Her medications weren’t given when they were supposed to. Physical Therapy lied and said she would decline treatment, when in reality they weren’t coming in to work with her. I never ever saw the doctor there and I was there every single day with my mother. The doctor following her case, refused to update any orders, so my mother became lethargic, confused, altered, and is now in fluid overload. They didn’t care for her, or any of the patients there. This place is extremely NEGLIGENT! They have patients freely roaming around, confused, and randomly entering other patients rooms, doing whatever, with no supervision. I could go on and on, that’s how terrible it is. If you love your family members, please don’t take them there. Especially if you have no medical background. They will lie to you and your insurance companies.

I recently spent almost two weeks here. Would have given five stars but first two days was in a room with a patient who constantly screamed for the CNA's and it was very loud near nurses station. However I was moved to a different hall, different team members and care was excellent. All the staff were caring and compassionate, my roommate was a 90+ year old patient who needed lots of hands on care and they were so kind and patient with her. Food was bad but I had no appetite anyway, would play "what is the mystery meat dish today" but overall the care excellent, floor and area around bed was kept clean and nursing staff the best.

I was very disappointed with the “customer service” provided by the staff at this center. I was coordinating care of my neighbor. I called the main number and was told that someone would respond to my call and that “The staff was very good at returning calls.” This was a script that the staff members left. I never got calls back! On Saturday, November 8, 2025, my neighbor was discharged “to family member!” I was not a family member! She was fragile and scared as she was going home to be alone….the care center had not arranged for coverage for her…..no VNA contact, no caregiver information!!!!! Surely they must have some social services at Devonshire?!?! Upon entering the center there was a desk but no staff member to greet visitors! Passing into the main entrance there were 5 or 6 staff members laughing and chatting. No one acknowledged the visitor without feeling as if she was disturbing their conversations!!!!! What a sad state of affairs at this center!!!! I would never recommend this place!!!!

I was transferred there from the hospital with a catheter. About a week in, I told them that I thought I had an UTI. They said that my urine doesn't look cloudy. I then started getting debris in my catheter tube. They said they would look at next day. The next day it looked clear but then started getting debris in it again. I insisted on a urine test but then it was a holiday weekend so had to wait until Tuesday. It then goes to lab and there is a three day bacteria test. Finally comes back showing UTI. Meanwhile, my catheter backed up because of so much debris. Had catheter removed. I had a doctor that I never saw in the month that I was there. The doctor and pharmacy may change up medications in you and then it may take a day or two to resolve it. Some CNAs are excellent and will go above and beyond and others not so much. You definitely need to be your own advocate or have someone to advocate for you. I advocated for another patient that was getting ignored. My OT and PT was good and the food was good if you ate in the dining room. When waiting for food in the room, it was most often cold

If you care about your loved ones, avoid sending them to this facility. The staff is rude, unhelpful, and unprofessional. Many of the patients create a negative and uncomfortable environment, and the nurses and staff provide poor customer service. If you have a choice, take your loved ones elsewhere.