Legacy at Jacksonville

The rehab department continuously notated refusal of therapy on notes, when they did not even come in to attempt therapy. Therapy staff belittled my family member, making her feel like a burden instead of empowering her to get stronger. Food is not great. My family member was on a high protein diet and the weekend she continuously received meal after meal with no protein. The sit in administrator hung up on me when i was discussing an issue with her. I have left a VM with corporate and have received no call back. The facility would not give a patient a ride home that needed a wheelchair lift to safely get home. Even though we spend 90+ days at this facility… they would not even give her a 10 mile ride home. Inconsiderate company. Would never recommend another loved one to use this facility. *nursing did their job at the bare minimum- but at least she was taken care of on that aspect of her stay at legacy.* Social worker has terrible communication and does not follow through on discharge. No help at all.

Lack of Communication!! 5 days a week the 'titles' have an hour long meeting, BUT I never saw them actually do any work; they never perused facility. As for actual workers: no 'passing on info' from shift to shift. Aids were hard to find. My mother was a hospice patient; she was neglected unless I was present to advocate for her needs. She needed pain medicine during last weeks; although prescribed for every three hours, she often waited too long for next dose (I asked to see schedule); she too often lay in her excrement for hours - their interpretation of checking in on patient was poking head in door and then moving on. No contact. If you are a patient who can request assistance or there for rehab, perhaps the care is better. For someone who is dying and cannot communicate, forget it. Look for better, compassionate help somewhere else. Mind you, some of the aids were terrific (especially graveyard). Daytime held too many bad apples.

The most attentive and caring staff. My mother recovered from hip surgery. The nursing care was excellent. Each nurse was so attentive and engaging. The rehab team got her on her feet and home quickly. She loved the food and came back to tell all the staff how much she loved and appreciated them.

The people at Legacy really care about their residents/patients. They are attentive to my husbands needs and helping him get better. Also, the food is delicious. This is his second stay here this year and they feel like family. They welcomed him/us back and remembered us from his first stay in April. Thank you to the team at Legacy in Jacksonville, Texas!!

Very nice nursing facility. Everyone is pleasant and helpful. Well maintained and clean. Please give my friend a TV remote. The other one has turned up missing somehow. It s been two weeks. Please Please!! Thank You