Brickyard Healthcare - Portage Care Center

Do not I repeat do not leave your loved ones clothes at this facility with them. They will disappear. Been dealing with them trying to find my husband's clothes for over a month. Bought him brand new clothes over the last few months . Can't keep affording to huy clothes. I've put grievances in I don't know how many times yet nothing gets done. I mistakingly left my work jacket in his room and now that's gone too. Make sure you take pics of all items brought in this place plus the front desk is supposed to have u fill out an inventory sheet which at the beginning I didn't know that. All they would say is we will have them put his name on his clothes Didn't realize they were ironed on so when the clothes get washed they will eventually fall off. Missing 8 shirts at this point and a couple pairs of sweats. I get really upset when they only have my husband in a hospital gown because of this issue. His nurses and aides are all nice. Just not happy with laundry. Had bought a laundry basket for my husband's clothes and that I will be washing them myself. Had to buy him more clothes. Someone apparently doesn't read and took his clothes out of his basket to laundry which they are not to be done here nor or they to be taken out of here. But they did and some of his clothes are not tagged with his name on them so again he will be missing more clothes. This is unacceptable. Sorry I'm posting this but people need to be aware of what's going on Don't know what else I can do. Putting a note above his bed using black marker doesn't matter. Some people don't read. I guess I have to come up here at 11:30 at night to remove his clothing from that day so nobody takes them. I don't know what else to do. Grievances don't seem to do any good.

I asked for help in getting paperwork done. I needed direction on where to start. No help. I asked for assistance in getting a state ID, too. No help. I asked for assistance in finding some of the new new clothes I purchased. No help. A book turned up missing no help. I feel like the staff felt like death will take this person soon, they don't need the new clothes, or a case of soda, so, we will just help ourselves. Small amounts of money, too. I did not care for this place at all. Took forever to get a bath, too.

Horrible treatment of our grandma!!! They were telling her to keep her mouth shut and go to sleep. They gave her mood enhancers when she wasn't prescribed them. It would make sense they'd be drugging them to keep them docile and quiet. The aides and nurses aren't worth anything. She's begging to not get sent back there. She was there for 3 days. 3 days!?!?! Ridiculous. STAY AWAY!!!!

📢DONT DO IT!!! 🚩🚩🚩 They discharged my fiancé home, rushed to get him home equipment , he comes home w a temp of 103 he was sent to the ICU an is currently on the ventilator an having surgery on his bedsore ,he had an infection in his bed sore an he was septic. -THEY DO NOT CARE! - side note he was also a trach patient an they never cared for his trach care, so I came in an did the care for it. If you love your people, DONT please don’t do it..

Wonderful Wednesday evening March 12, 2025 I came to visit my Granny after work. I must commend Nurse Sharon for her super supportive spectacular care for my Granny. I also want to say thank you for your staff Ollie and Tee because these young ladies were so kind and patient with my Granny. I am so thankful for all the workers here. They are doing a wonderful job. God bless you all. You are appreciated.