PROFESSIONAL POST ACUTE CENTER

Professional Post Acute has experienced a remarkable transformation under new management. Having been at this facility for several years, I can confidently say the changes implemented by the new administrator have elevated it to a truly exceptional skilled nursing facility. The building has been freshly painted, and the flooring in common areas and resident rooms has been upgraded to hardwood. The care provided here is now highly focused on customer service, ensuring that residents are both happy and well cared for. The improvements are evident in every aspect of the facility, making it a wonderful place for residents to live and receive care. I truly enjoy working here day in and day out !

If I could give this place a negative 1000 stars, I would. Nothing professional about this place. Truly, i've never seen so much neglect in my life and they take no accountability for any of it. My dad was placed here in November 2024, and he passed mid January 2025. When he was checked in here, he was in good health minus his Parkinson's. Within a month, he developed fast growing pressure ulcers all over his legs and butt that were a result of him not being proper changed and treated enough. He then lost a significant amount of weight, and his ability to speak. It got to the point where he got very sick, and we were advised by the nurses on shift to take him to the ER that same day. As we made arrangements to get him to the ER, we were then stopped by the director of nursing, which looking back was them trying to save themselves from probably being reported by the hospital that we would have taken my dad to. We then got an outside opinion from a board certified doctor who confirmed these were stage 3 pressure ulcers, and considered this to be a "never event", which essentially means that they should have never occurred in the first place and were entirely preventable. My point is, this was all due to patient neglect, and it wasn't just my dad we saw levels of neglect happening to unfortunately. I acknowledge this is an incredibly hard line of work to be in, but this should never have gotten as bad as it did if this facility was as upstanding as they claim to be. Especially for a place that "prides itself on its care". Im certain we aren't the first and wont be the last. When my sister and I met with the head administrator, Nicole, to talk about this and about getting some more specific care for my dad, she gaslit us by laughing in our face and asking if we "met with a psychologist" to diagnose my dad's ulcers and not an actual doctor. Implying that the second opinion that we got wasn't credible. It was clearly avoidant of how serious this was for an 86 year old man. In the end, they pushed my dad to move to a sister facility in a very, very sick state because they wanted him off their hands. This new facility that we moved him to is where he ultimately died 1 week later. After everything though, I'm so glad he passed in a cleaner, more professional and caring facility than this hell hole of a place. Anyway, to make a long and sad story short, don't place your people here if you have other options. Especially if you love them. I grew up in Marin and I'm just so shocked and disappointed that a place like this exists. My dad was my first aging parent experience and if we could have done things differently, we would have. That said, i know that not everyone has the means for better care (we didn't) so with that i would say, if you have to place your loved one here, PLEASE advocate for them. Please. In every step of the way. That will make the difference. My final word is that these people don't care about the wellbeing of their vulnerable patients and place more value in operating as a business (speaking directly of the admins, not necessarily all the nurses). Example 1 being the way they reply to all bad yelp reviews doing damage control. Sending anyone going through this situation love and light, and i promise things will eventually get better.

Recently visited the building undergoing renovations and was pleasantly surprised by the evident care from the new management towards residents and employees. Walking through, I noticed a vibrant community vibe with residents actively participating in various activities. Despite initial concerns from previous reviews, speaking with the new leadership on site quickly dispelled any worries. Looking forward to seeing the positive changes ahead!

This has been a great place for my short term rehab! Staff has been so nice and sweet to me. Residents are all good people and easy to make friends with. I enjoyed the activity program and playing bingo.

A very close friend was sent to PPA following a stroke. While the staff is pleasant and do what they can, they are very understaffed and staff turn over is constant. If you have an issue that needs addressing and you finally manage to find the person who can help you, when you call or ask to see them for follow up they are gone with no replacement for weeks. If your loved one does end up here, you really need to visit frequently to make sure things like teeth brushing and diaper changing are happening. If the facility is closed to visitors you will never be able to speak to them by phone.